Feyijimi Adekanmbi
Tallinn
Summary
Adept Customer Care Specialist with a proven track record in assessing creditworthiness and ensuring compliance with anti-money laundering (AML) regulations. Proficient at analyzing customer data and financial information to make informed credit decisions while focusing on customer service excellence. Skilled in identifying potential AML-related activities, implementing effective risk management strategies, and collaborating with cross-functional teams to enhance compliance protocols. Known for exceptional problem-solving abilities, attention to detail, and a commitment to fostering positive customer relationships while safeguarding organizational integrity
Overview
13
13
years of professional experience
Work History
Customer Care Specialist
IPF Digital
Tallinn
02.2023 - Current
- Assessing creditworthiness: Evaluating over 40 loan applications daily with over 95% conversion rate.
- Detect and Manage risks associated with AML and Fraud: "Tracking suspicious trends in daily transactions throughout the loan assessment process."
- Compliance: Conducting thorough compliance checks and monitoring for fraudulent activities during the loan assessment process, demonstrating a keen ability to identify and mitigate risks related to financial crime.
Customer Care Consultant
Tallinn
08.2021 - 02.2023
- KYC Obligations: verifying the identities of customers to ensure compliance with anti-money laundering regulations.
- Answered customer inquiries about product features and services via email, telephone, and online chat.
- Resolved customer complaints regarding products or services on time.
Transportation Planning Manager
Bolore Africa Logistics
Lagos
12.2015 - 01.2017
- Created detailed reports outlining progress, risks, costs, and other key metrics.
- Facilitated communication between internal staff, contractors, vendors, customers, and other external parties.
- Reviewed completed work for accuracy before approving for submission.
Customer Service Representative
CHAMS PLC
01.2012 - 06.2015
- Company Overview: MTN Telecommunication. Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints on time.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
Education
Bachelor's degree - Politics and Governance
Tallinn University
01.2022
Bachelor's degree - Economics
Madonna University Okija
01.2011
Skills
- Strong Communication Skills
- Attention to Detail
- Problem-Solving Abilities
- Empathy and Customer Focus
- Adaptability
Timeline
Customer Care Specialist
IPF Digital
02.2023 - Current
Customer Care Consultant
08.2021 - 02.2023
Transportation Planning Manager
Bolore Africa Logistics
12.2015 - 01.2017
Customer Service Representative
CHAMS PLC
01.2012 - 06.2015
Bachelor's degree - Politics and Governance
Tallinn University
Bachelor's degree - Economics
Madonna University Okija
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