Ghesaah Alufon Emile
Tallinn,Estonia
Summary
Detail-oriented Operations Professional experienced in quality assurance and compliance-driven processes. Achieved enhanced customer experiences and maintained accurate records through effective issue investigation and documentation review. Focused on delivering operational improvements and supporting diverse teams with bilingual skills.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Senior Production Specialist
Eippa WSOperations OÜ
Tallinn, Estonia
04.2022 - Current
- Perform detailed inspections and assessments while maintaining strict quality and compliance standards.
- Investigate root causes of operational issues and implement effective corrective actions.
- Reviewed technical information, identifying discrepancies for further investigation and resolution.
- Follow established operational procedures to ensure accuracy, consistency, and regulatory compliance.
- Collaborated with cross-functional teams to resolve issues and achieve performance targets.
- Maintain accurate records and documentation throughout operational processes.
- Demonstrate strong attention to detail when evaluating products and making quality-related decisions.
- Contributed to process improvements that enhanced operational efficiency and mitigated risk.
- Assisted with Swappie operations
Front Desk Receptionist
M.H. Alshaya
04.2017 - 03.2022
- Delivered exceptional customer service while handling high volumes of customer interactions.
- Managed customer information responsibly and maintained confidentiality of sensitive data.
- Resolved customer concerns by investigating issues, communicating solutions, and implementing effective problem-solving strategies.
- Maintained accurate records, reservations, and operational documentation.
- Coordinated with multiple teams to enhance service delivery and improve overall customer satisfaction.
- Exhibited professionalism and sound judgment in managing complex customer situations, ensuring positive outcomes.
- Adapted quickly to changing priorities while maintaining service quality and operational standards.
- The Cheesecake Factory
Customer Support Associate
United Bank For Africa, UBA, Limbe, Cameroon
Limbe
08.2015 - 05.2017
- Handled customer enquiries via phone, email, and in person, ensuring timely responses to enhance customer experience.
- Resolved customer complaints by coordinating with internal departments, facilitating effective solutions for customer issues.
- Conducted follow-up to ensure customer satisfaction.
- Conducted follow-up calls and emails to confirm customer satisfaction, reinforcing customer relationships.
Education
Cyber Security
Cousera
06.2026 - 08.2026
Lean Six Sigma Yellow Belt - Lean Six Sigma
GoLeanSixSigma.com
08.2024 - 09.2024
Higher Professional Diploma - Law (Pre - Law)
National Polytechnic University
Bamenda, CameroonSkills
- Quality Assurance Techniques
- Technical Documentation Review
- Operational Compliance Focus
- Data Accuracy and Attention to Detail
- Problem investigation
- Operational efficiency
- Cross-Functional Collaboration
- Time Management and Prioritization
- Compliance awareness
- Written and Verbal Communication
- Team Collaboration in Fast-Paced Environments
- Case management
Languages
English
First Language
French
Elementary
A2
Timeline
Cyber Security
Cousera
06.2026 - 08.2026
Lean Six Sigma Yellow Belt - Lean Six Sigma
GoLeanSixSigma.com
08.2024 - 09.2024
Senior Production Specialist
Eippa WSOperations OÜ
04.2022 - Current
Front Desk Receptionist
M.H. Alshaya
04.2017 - 03.2022
Customer Support Associate
United Bank For Africa, UBA, Limbe, Cameroon
08.2015 - 05.2017
Higher Professional Diploma - Law (Pre - Law)
National Polytechnic University