Gorgud Rasulov
Tallinn, Estonia
Summary
Bachelor's and Master's Degrees in Diplomacy, Linguistics, and Humanities, with credentials certified by prominent educational and governmental institutions. Proven multilingual proficiency and expertise, with a solid background in management, fintech, and high-level project coordination.
Overview
10
10
years of professional experience
Work History
Client Relationship Manager
Wallester AS
03.2024 - Current
- Promoted to enhance client engagement and retention
- Manage major client accounts, develop retention strategies, and serve as the main contact to promptly address inquiries and issues
- Achieved higher client satisfaction and retention, reinforcing Wallester's commitment to top-tier client service
Business Development Manager
Wallester AS
Tallinn
02.2023 - 02.2024
- Company Overview: Financial institution
- Led business growth at Wallester AS, a fintech leader, through strategic partnerships and market analysis focused on the EU and UK
- Onboarded clients by verifying documentation and guiding them through compliance, ensuring a smooth setup
- Represented Wallester at key international conferences, strengthening our brand presence and industry connections
- Contributed significantly to market expansion and solidified Wallester's competitive standing
Content Guardian
Sutherland Global Services OÜ
02.2021 - 12.2022
- Monitored user-generated content for compliance, analyzed trends, and provided insights for product improvement
Project Leader
Ataturk Center
Baku
09.2019 - 01.2020
- Led the research project 'Diplomacy Culture: History and Modernity.'
Customer Relations Manager & Contract Negotiator
Tumlare Corporation Estonia OÜ
03.2017 - 08.2017
- Oversaw global tour bookings and client relations, utilizing CRM tools and tourism software
Documentation Specialist
Permanent Representation of Nakhchivan Autonomous Republic
Baku
05.2015 - 08.2015
- Managed official documentation, ensuring accuracy and compliance with governmental standards
Education
Master's Degree - Semiotics and Culture Studies
University of Tartu
Tartu, Estonia05.2020
Bachelor's Degree - Diplomacy and International Affairs (Foreign Policy)
Azerbaijan Diplomatic Academy
Baku, Azerbaijan07.2017
Exchange Program - International Relations and Regional Studies (Asia and Europe)
Nanjing University
Nanjing, People's Republic of China02.2017
Skills
- Microsoft Office Suite
- CRM tools
- Pipedrive
- Zendesk
- Intercom
- Freshdesk
- Project management software
- Asana
- Trello
- Data analysis
- SQL
- Google Analytics
- Tableau
- Web development
- HTML
- CSS
- JavaScript
- Adobe Creative Suite
- Cloud services
- Automation tools
- Python
- Zapier
- Sales
- Relationship building and management
- Client satisfaction-driven
- Business development
Conferences and professional engagements
- International Cultural Conference, Nanjing, China, Participant
- Intercultural Conference, Warsaw, Poland, 2017, Participant
- V Summit of Caspian Sea Countries, Aktau, Kazakhstan, Participant
- Youth Exchange, Erasmus+ Project 'Creative 3R's', Bratislava, Slovakia, Participant
- International Symposium 'Semiosis in Communication', Bucharest, Romania, Participant
- International Conference 'Balkan Heritages and Monuments', Sofia, Bulgaria, 2020, Participant
- Accounting Summit 2023, Berlin, Germany, Participant
- SEAMLESS EUROPE 2023, Berlin, Germany, Representative
- SLUSH 2023, Helsinki, Finland, Attendee
Languages
Azerbaijani
First Language
Turkish
Proficient (C2)
C2
English
Advanced (C1)
C1
Russian
Upper Intermediate (B2)
B2
Estonian
Intermediate (B1)
B1
Timeline
Client Relationship Manager
Wallester AS
03.2024 - Current
Business Development Manager
Wallester AS
02.2023 - 02.2024
Content Guardian
Sutherland Global Services OÜ
02.2021 - 12.2022
Project Leader
Ataturk Center
09.2019 - 01.2020
Customer Relations Manager & Contract Negotiator
Tumlare Corporation Estonia OÜ
03.2017 - 08.2017
Documentation Specialist
Permanent Representation of Nakhchivan Autonomous Republic
05.2015 - 08.2015
Master's Degree - Semiotics and Culture Studies
University of Tartu
Bachelor's Degree - Diplomacy and International Affairs (Foreign Policy)
Azerbaijan Diplomatic Academy
Exchange Program - International Relations and Regional Studies (Asia and Europe)
Nanjing University
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