GRETE-SANDRA SULEPI
Tallinn
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
13
13
years of professional experience
Work History
Digitizing Operator
Posti Messaging OÜ
Tallinn
08.2022 - Current
- Receiving, preparing for scanning, scanning, archiving, destroying and returning documents to the client.
- Coordinated special projects related to digitizing historical archives.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
Senior barrista
Coffee In
10.2020 - 12.2021
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Assisted in training new baristas on proper preparation techniques for espresso-based beverages.
- Responded promptly to customer complaints or special requests in a courteous manner.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Data Entry
Novaimpex
09.2016 - 02.2019
- Performed data entry into company databases.
- Completed data entry tasks accurately and quickly.
Babysitter/Educator
Private Person
02.2016 - 03.2016
- Engaging in age-appropriate activities like reading stories or playing games.
- Assisting with meals, snacks, and bedtime routines for the children.
- Establishing trust through consistent communication with both parents and kids.
Customer service representative
Alistar Group OÜ
01.2011 - 01.2013
- Training (on roller skates), distributing flyers and finding perfect shoes for customers and selling shoes at (outdoor) events.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Basic -
Pelgulinna Gümnaasium
01.2018
Skills
- MS Excel
- MS Word
- MS Outloook
- Gmail
- Staff Management
- Work Scheduling
- Flexible Schedule
- Data Entry
- Customer support experience
- Quick Learner
- Fast and Efficient
Expectations
- Interested to work in Service industry, Customer Support, Organization and management, Finance / accounting
- I would like to grow in planning, accounting and management.
- Looking for remote work.
Languages
- Estonian
- English
Languages
Estonian
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Digitizing Operator
Posti Messaging OÜ
08.2022 - Current
Senior barrista
Coffee In
10.2020 - 12.2021
Data Entry
Novaimpex
09.2016 - 02.2019
Babysitter/Educator
Private Person
02.2016 - 03.2016
Customer service representative
Alistar Group OÜ
01.2011 - 01.2013
Basic -
Pelgulinna Gümnaasium
Similar Profiles
Fawn MaxwellFawn Maxwell
Manager at IPN Messaging CenterManager at IPN Messaging Center
Tanel TopaasiaTanel Topaasia
Cinematographer, Lighting Technician at Traageldus OÜ, High Voltage OÜ, Tallifornia OÜCinematographer, Lighting Technician at Traageldus OÜ, High Voltage OÜ, Tallifornia OÜ
Nabiloddin SaiyedNabiloddin Saiyed
Newspaper Deliverer at Posti Group CorporationNewspaper Deliverer at Posti Group Corporation