MS Office, including Visio and SharePoint management
Hanna Laanes
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Global Product Owner for ServiceNow Finance
ABB AS
Tallinn
04.2022 - 04.2023
- Managed day-to-day platform operations
- Consulted with Finance teams to assess needs and propose optimal solutions
- Trained and motivated Finance teams to perform daily business functions
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work
- Generated and analyzed reports detailing findings and recommendations, presented to leadership
Finance Quality and Continuous Improvement Senior Specialist
ABB AS
Tallinn
01.2019 - 04.2022
- Identified areas in need of critical improvement and implemented strategies to achieve targets
- Assisted in continuous improvement activities while developing and maintaining resulting documents
Finance Services Specialist
ABB AS
Tallinn
01.2019 - 08.2019
Application Specialist
Posti Messaging OÜ, Opuscapita Competence Center OÜ
Tallinn
01.2017 - 01.2018
- Managed a production platform, keeping operability as program and process specialist
- Identified areas for improvement and working with other teams to implement both customer driven and internal changes to systems in a controlled manner
- Created manuals and published guidelines for proper use of systems, complying with company-wide policies
Process Expert
Opuscapita Competence Center OÜ
01.2016 - 01.2017
- Tested new solutions for production and offered solutions, workarounds; prepared work routines
- Found ways to improve technical processes and decrease manual production work
Service Specialist and Trainer
Opuscapita Competence Center OÜ
01.2012 - 01.2015
Education
Unfinished BA - Middle Eastern And Asian Cultural History
Tallinn University
09.2009 - 2012.02
Tallinn Old Town Gymnasium For Adults
09.2007 - 2009.06
Skills
Intercultural communication
Certification
Lean Six Sigma Yellow Belt certification
Accomplishments
Lead move to new Knowledge Management platform, including moving documents, training SMEs and setting up the new way of working.
Lead putting together new full-day training encompassing the whole Finance area, hosted and improved based on feedback.
Automated several reports with Microsoft Excel Power Query.
Software
ServiceNow, including administration
SAP
Timeline
Global Product Owner for ServiceNow Finance
ABB AS
04.2022 - 04.2023
IT Koolitus „Project Management Basic and Advanced Course“ – course on classic project management set-up, processes and tools
12-2021
TalTech, Tiina Rüütmann “Didactics training” - training adult learners
02-2021
Lean Six Sigma Yellow Belt certification
07-2019
Finance Quality and Continuous Improvement Senior Specialist
ABB AS
01.2019 - 04.2022
Finance Services Specialist
ABB AS
01.2019 - 08.2019
Application Specialist
Posti Messaging OÜ, Opuscapita Competence Center OÜ
01.2017 - 01.2018
Process Expert
Opuscapita Competence Center OÜ
01.2016 - 01.2017
Service Specialist and Trainer
Opuscapita Competence Center OÜ
01.2012 - 01.2015
Unfinished BA - Middle Eastern And Asian Cultural History
Tallinn University
09.2009 - 2012.02
Tallinn Old Town Gymnasium For Adults
09.2007 - 2009.06
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