Hanna Maria Laur
Tartu
Summary
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have willingness to take on added responsibilities to meet team goals. And I am also motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service and librarian
University of Tartu Library
10.2019 - Current
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
Riigikogu election polling station member
Tartu City Government
03.2023 - 03.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
Attendant in covid-19 department
Tartu University Hospital
10.2022 - 12.2022
- Answered patient queries and escalated complex questions to relevant personnel.
- Aided patients in recovery by motivating each to engage in chair and bed-based exercises.
- Eased patient anxiety by demonstrating mindfulness exercises and retrieving comfort items.
Energy support specialist
Tartu City Government
01.2022 - 06.2022
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits.
Project case manager
Johannes Mihkelsoni Keskus
01.2022 - 04.2022
- Helped organize client's networking.
- Kept track of clients needs to recommend new services and jobs.
Riigikogu election polling station member
Tartu City Government
03.2019 - 03.2019
Volunteer at Teadlaste Öö festival
Science Centre AHHAA
08.2017 - 10.2017
- Coordinated event workflow and managed event preparations.
- Managed support staff and vendor coordination to facilitate logistics during event.
Education
Bacelor - Infoühiskond ja sotsiaalne heaolu
University of Tartu
09.2019 -
Tartu Kristjan Jaak Petersoni Gymnasium
09.2016 - 06.2019
Skills
- Customer support
- Professional telephone demeanor
- Receiving support
- Complaint resolution
- Money handling abilities
- Recordkeeping strengths
- Sales expertise
- Destination research
- Travel research
- MS Office
Languages
English
Advanced (C1)
Estonian
Native
Timeline
Riigikogu election polling station member
Tartu City Government
03.2023 - 03.2023
Attendant in covid-19 department
Tartu University Hospital
10.2022 - 12.2022
Energy support specialist
Tartu City Government
01.2022 - 06.2022
Project case manager
Johannes Mihkelsoni Keskus
01.2022 - 04.2022
Customer Service and librarian
University of Tartu Library
10.2019 - Current
Bacelor - Infoühiskond ja sotsiaalne heaolu
University of Tartu
09.2019 -
Riigikogu election polling station member
Tartu City Government
03.2019 - 03.2019
Volunteer at Teadlaste Öö festival
Science Centre AHHAA
08.2017 - 10.2017
Tartu Kristjan Jaak Petersoni Gymnasium
09.2016 - 06.2019
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