Heba Musa

Manage 75+ daily verification requests through Optool, conducting employment, education, reference, and licensing checks for clients including Microsoft, Google, Oracle, and Meta

Maintain detailed records of all communication and outcomes, ensuring full auditability and adherence to compliance standards

Achieve a 95%+ on-time follow-up rate by proactively tracking pending responses and escalating delays within defined SLAs

Conduct quality assurance and cross-verification of collected data, reducing report discrepancies by 20%

Facilitated 10,000+ verifications by effectively coordinating with international institutions and corporate HR departments

Perform targeted online research to validate credentials and background data, accelerating resolution speed by 15%

Translate 300+ Arabic documents into English, enhancing accessibility of international records for internal teams and clients

• Translated a wide range of legal documents from Arabic to English for global law firms and agencies, ensuring legal accuracy and cultural nuance
  
  Managed urgent and high-volume translation projects while maintaining quality standards and strict confidentiality
  
  Collaborated with international clients to clarify legal terminology and align translation tone with official usage

Processed 100+ judicial documents monthly under the Hague Convention, including judicial assistance requests, and case files

Provided legal guidance to over 100 weekly public inquiries by interpreting judicial procedures and collaborating with prosecution units

Translated 200+ legal documents, including treaties, memoranda of understanding, extradition requests, and international casework.

Composed 50+ official correspondences monthly for communication with foreign justice ministries and international legal institutions

Maintained and updated 3 legal research databases with case law, multilateral agreements, and verified legal sources

Enhanced research team efficiency by 15% through workflow automation proposals and optimized document indexing strategies