Helen Maiman
Tallinn,Harju maakond
Summary
Analytical and customer-focused banking professional with experience in client support, problem-solving and process improvement. I enjoy understanding complex business challenges, identifying opportunities for improvement and turning ideas into practical solutions. My experience has strengthened my analytical thinking, stakeholder communication and ability to perform in fast-paced environments. I am looking for opportunities where I can combine analytical thinking, collaboration and continuous improvement to create value for both customers and the business.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Client Solutions Specialist
AS LHV Pank
Tallinn, Harju maakond
2025.10 - Current
- Delivered customer support for diverse banking products and services, ensuring client needs were met effectively.
- Resolved complex problems using critical thinking skills, enhancing customer satisfaction levels.
- Collaborated with internal teams to enhance customer experience and streamline operations.
- Identified recurring customer issues and contributed ideas for improving internal processes and customer experience.
- Identified potential issues, resulting in timely intervention and problem resolution.
- Maintained detailed records of all client interactions, providing valuable reference points for future discussions.
- Prioritise multiple cases while maintaining accuracy in a fast-paced environment.
- Led training sessions for new team members, ensuring high-performance standards were maintained.
Visitor manager
Proto OÜ
Tallinn, Harju maakond
2025.03 - 2025.10
- Coordinated daily visitor operations.
- Managed multiple priorities while maintaining high customer satisfaction.
- Worked closely with colleagues to ensure smooth operational flow.
Customer Service Specialist
RS Trade OÜ
Tartu, Tartu linn
2024.05 - 2025.03
- Delivered high-quality customer service in a retail environment.
- Guided customers in selecting products tailored to their pets' specific needs.
- Provided customers with long-term solutions, focusing on their pets' well-being rather than just making sales
- Built strong product knowledge across pet food, accessories and animal care.
Education
Bachelor of Science - Nature Tourism
Estonian University Of Life Science
Tartu, Tartu linn 09/2022 - 06/2025
Diploma of Higher Education - Natural sciences program
Nõo Secondary Science Gymnasium
Nõo, Noo vald 09/2019 - 06/2021
Skills
Analytical Thinking
Process Improvement
Problem-solving
Customer-centric mindset
Stress resilience
Initiative
Time management
Attention to detail
Adaptability
Languages
English
Advanced (C1)
Estonian
Native
Affiliations
- Investing
- Bikini fitness
- Dog sport
Certification
Drivers license: B-category
Timeline
Client Solutions Specialist
AS LHV Pank
2025.10 - Current
Visitor manager
Proto OÜ
2025.03 - 2025.10
Customer Service Specialist
RS Trade OÜ
2024.05 - 2025.03
Bachelor of Science - Nature Tourism
Estonian University Of Life Science
09/2022 - 06/2025
Diploma of Higher Education - Natural sciences program
Nõo Secondary Science Gymnasium
09/2019 - 06/2021