Helena Nuia
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
4
4
years of professional experience
Work History
Bartender
OÜ Sunna
02.2024 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bar Manager
Pühajärve Grill OÜ
06.2021 - 01.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Followed strict recipes and drink measurements to minimize product used.
- Improved customer service rankings by resolving issues quickly and accurately.
Kitchen Staff Member
Pühajärve Grill OÜ
06.2020 - 06.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
Gas Station Attendant
AS Alexela
08.2022 - 05.2023
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Built trustful relationships with customers to encourage return visits.
Education
High School Diploma -
Otepää Gümnaasium
Otepaeae, Estonia06.2023
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Handling Difficult Customers
- Food Service
- Bar Equipment Familiarity
- Fluency in Estonian
Languages
Estonian
Native language
English
Advanced
C1
Russian
Intermediate
B1
Timeline
Bartender
OÜ Sunna
02.2024 - 05.2024
Gas Station Attendant
AS Alexela
08.2022 - 05.2023
Bar Manager
Pühajärve Grill OÜ
06.2021 - 01.2024
Kitchen Staff Member
Pühajärve Grill OÜ
06.2020 - 06.2021
High School Diploma -
Otepää Gümnaasium
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