Hemant Paunikar

Over 8.5 years of experience as a ServiceNow Developer, specializing in ITSM, CSM, HR, and integrations. Expertise in ServiceNow Integrations (Azure AD, Jira, Microsoft Teams, LDAP, REST APIs, ServiceNow-to-ServiceNow). Strong skills in ServiceNow workflows, Service Portal customization, and widget development. Proficient in Agile methodology, sprint planning, and team leadership. Hands-on experience in ServiceNow Discovery (ITOM) and domain separation. Excellent communication and collaboration skills with customers and business stakeholders. Using and implemented Agile methodology effectively within various customers Strong suite on Portal development as per customer requirements and creation of widgets if required for custom development. Workflow design/Flow Designer and implementation for Request Management Process as per customer requirements. Known Platforms : ServiceNow (ITSM, ITOM, HR, CSM) | Jira | Azure | REST APIs | ATF | Agile (Scrum)

• Certified Implementation Specialist - ITSM, 01/01/24
• Certified Implementation Specialist - HR, 01/01/24
• ServiceNow Application Developer, 01/01/19
• ServiceNow System Administrator, 01/01/17
• ITIL Foundation Certified

• Service Portal Enhancements: Built custom buttons and widgets for escalation, order guides, and automation.
• Integration Excellence: Led bi-directional Jira integration, Azure AD provisioning, and LDAP sync.
• Process Automation: Designed time-limited roles and improved incident-to-task attachment handling.
• ITBM Implementation: Managed Agile/DevOps execution for AkerBP and Kesko projects.