Johanna Brita Uusmees
Tallinn
Summary
Outgoing Waitress with extensive food and beverage knowledge. Works great with service and kitchen teams to meet customer needs.
" I like to be creative and challenges myself and others for better outcome, for better tomorrow. Eager to learn new things and experience challenges! " - Johanna B.
Overview
10
10
years of professional experience
Work History
Waitress
food studio
07.2023 - Current
- BAR WORK, WAITRESS, HOSTESS, SEMINARS.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Advised customers on wine and beverage pairings with selected food items.
Waitress Supervisor
Kippinä
07.2024 - 07.2024
- WAITRESS, MANAGED ORDERS, RESEVATION'S and ALLERGY'S.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Trained new waitress on customer service best practices and restaurant policies to maintain high standards of service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Harriniva Hotels and Safari
12.2023 - 03.2024
- BREAKFAST and DINNER SERVICE, BAR WORK, ICEBAR.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Senior waitress
Dirhami OÜ
06.2021 - 08.2022
- WAITRESS, HOSTESS, BAR
- Greeted and seated guests, delivering warm, attentive service to maximise guest comfort.
- Compiled dining room checklists to guarantee cleanliness, safety and compliance with health and safety requirements.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Trained team in reservation and point-of-sale systems.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Maximised covers by monitoring dining room for seating availability.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
waitress
TallinnHotels
06.2014 - 08.2018
- BREAKFAST SERVICE, LUNCH AND DINNER SERVICE, HOTEL WAITRES.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Developed and implemented hotel-wide policies and procedures to increase revenue.
Education
Secondary Education -
Kadrioru Saksa Gümnaasium
Skills
- Opening and closing procedures
- Barista experience
- Mixology
- Outstanding customer service
- Employee training
- Fine dining experience
- Upbeat, outgoing and positive
- Product inventory maintenance
- Hospitality expertise
- Good in team
Languages
Estonian
Native
English
Fluent
German
Elementary
Timeline
Waitress Supervisor
Kippinä
07.2024 - 07.2024
Waitress
Harriniva Hotels and Safari
12.2023 - 03.2024
Waitress
food studio
07.2023 - Current
Senior waitress
Dirhami OÜ
06.2021 - 08.2022
waitress
TallinnHotels
06.2014 - 08.2018
Secondary Education -
Kadrioru Saksa Gümnaasium
Similar Profiles
Sibel KamperSibel Kamper
Runner at Food StudioRunner at Food Studio
Ajay PatelAjay Patel
Manager at Jugmug Food Studio Pvt LtdManager at Jugmug Food Studio Pvt Ltd
Maria GeorgievaMaria Georgieva
Freelance Subtitle Translator and Captioning Specialist at Iuyno Studio, BTI Studio, Doli Media Studio, Prevajalski Studio, SDI, HBO MaxFreelance Subtitle Translator and Captioning Specialist at Iuyno Studio, BTI Studio, Doli Media Studio, Prevajalski Studio, SDI, HBO Max