Henri Saat
Tallinn
Summary
Versatile professional with expertise in sales, mechanical repairs, military leadership, operations, and marketing. Skilled in customer service, inventory management, training, and strategic analysis. Proven track record in repairing and selling sports equipment, leading military units, preparing motorhomes, and supporting corporate operations and marketing initiatives. Adept at enhancing customer satisfaction and operational efficiency through detailed knowledge and hands-on experience.
Overview
8
8
years of professional experience
Work History
Sales Consultant, Mechanic
Hawaii Express OÜ
06.2015 - 07.2019
- Performed comprehensive repairs and maintenance on bicycles, skateboards, scooters, and roller scates ensuring all equipment met safety and performance standards.
- Provided expert advice and service for winter sports equipment, including waxing and selling snowboards, skis, and cross-country skis during the winter season.
- Sold a wide range of sportswear and accessories.
- Conducted product demonstrations and educated customers on the proper use and care of their equipment.
- Managed inventory, ordered supplies, and maintained a well-organized and fully stocked repair shop.
- Assisted in training new employees, sharing knowledge and best practices to maintain high service standards.
- Handled customer inquiries, resolved complaints, and ensured a positive shopping experience for all customers.
Compulsory Military Service
Estonian Defence Forces
07.2019 - 05.2020
- Completed Basic Soldier Training: Successfully completed base military course.
- Junior Officer Course: Completed the Junior Officer Course, earning the rank of Junior Sergeant.
- Junior NCO Instructor Course: Finished the Junior NCO Instructor Course, achieving the position of Drill Sergeant.
- Military Police Specialization: Completed specialization in Military Police.
- Leadership and Management:Commanded a Unit: Led a squad of 60 soldiers, providing guidance and support.
- Conducted Group Training: Organized and led various group training sessions both in the field and on the battalion grounds.
- Delivered Classroom Instruction: Taught classes on various military topics.
- Facilitated Physical Training: Conducted physical fitness sessions and exercises.
- Resolved Issues: Addressed and resolved issues and conflicts among soldiers.
- Managed Daily Operations: Oversaw daily activities and developed future plans for the unit.
- Ceremonial and Guard Duty: Served as a guard and head guard at the Presidential Palace.
Camping Cottage Operations and Marketing Assistant
Heideline OÜ
05.2020 - 01.2021
- Successfully washed and cleaned motorhomes and caravans both inside and out.
- Efficiently prepared vehicles for client handover, ensuring they were in optimal condition.
- Organized and managed the inventory in the warehouse, ensuring goods were correctly distributed and received.
- Handled goods reception, verifying and processing incoming shipments.
- Assisted in the store by selling and displaying motorhome accessories.
- Conducted inventory checks and maintained accurate stock records.
- Contributed to the company's marketing efforts by creating engaging blog posts.
- Enhanced the company's online presence and marketing strategies.
- Arranged transportation for newly arrived motorhomes, including picking them up from the port.
- Provided excellent customer service, assisting clients with their inquiries and purchases.
- Played a key role in improving customer satisfaction through dedicated support and service.
Internship at Wallenium Ltd.
Wallenium OÜ
08.2023 - 10.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Comprehensive Organizational Understanding: Gained a thorough understanding of Wallenium Ltd.'s daily operations and organizational structure. Developed insights into how different departments interact and contribute to the company's overall objectives.
- Product Knowledge: Acquired detailed knowledge about the company's products, including their features, benefits, and how they serve the customers.
- Competitor Analysis: Conducted an in-depth competitor analysis, creating a SWOT analysis of competing firms. Presented findings to department heads, contributing to strategic decision-making.
- Process Improvement: Actively participated in meetings and discussions about production processes, inventory management, and logistical challenges, gaining practical experience in managing these aspects.
- Project Involvement: Contributed to various projects, including a review of planned construction projects and the development of project registries.
- Product and Project Evaluation: Reviewed and documented product compliance parameters, and prepared presentations for production meetings.
- Production and Logistics Observation: Observed and learned about the production and logistics processes at Wallenium Ltd. and its subsidiary, SILEN Ltd. Assisted with inventory management and warehouse operations.
- Administrative Tasks: Supported daily administrative tasks, including data collection, reporting, and attending meetings to understand company dynamics.
- New Employee Onboarding: Shadowed the onboarding process for new employees, learning about their integration into the company and the training process.
- Competitor Research: Investigated competitor companies, gathered data, and prepared detailed competitive analysis reports.
Education
Primary School (1.–9. Grade) -
Viimsi Keskkool
Viimsi, Estonia 06.2015
High School Diploma -
Audentes International Baccalaureate (IB)
Tallinn, Estonia06.2018
GED -
GED Testing Service
Helsinki, Finland 03.2021
BBA - Bachelor of Arts in Social Sciences
Tallinn University of Technology
Tallinn, Estonia 06.2024
Skills
- Relationship Building
- Customer Engagement
- Social Media Platforms
- Time Management
- Team Collaboration
- Project Coordination
- Customer Service
- Flexible and Adaptable
- Database Management
- Organization, prioritizing, and multi-tasking
- Strategic Planning
Custom
Fishing, hiking, traveling, cooking, languages, gardening
Languages
Estonian
Native language
English
Advanced
C1
Russian
Advanced
C1
Spanish
Beginner
A1
Timeline
Internship at Wallenium Ltd.
Wallenium OÜ
08.2023 - 10.2023
Camping Cottage Operations and Marketing Assistant
Heideline OÜ
05.2020 - 01.2021
Compulsory Military Service
Estonian Defence Forces
07.2019 - 05.2020
Sales Consultant, Mechanic
Hawaii Express OÜ
06.2015 - 07.2019
Primary School (1.–9. Grade) -
Viimsi Keskkool
High School Diploma -
Audentes International Baccalaureate (IB)
GED -
GED Testing Service
BBA - Bachelor of Arts in Social Sciences
Tallinn University of Technology
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