Hongbo Zhao
Tartu,793
Summary
Multilingual blockchain enthusiast with professional-level Mandarin and English proficiency, combining strong communication skills with deep technical literacy in Web3 ecosystems.
While new to card payment systems, I bring a strong foundation in crypto understanding, user support, and data-driven workflows—skills that position me to quickly learn and contribute in this domain. Known for empathetic problem-solving and clear communication, I’m eager to deepen my expertise in payment operations and deliver seamless support experiences in fast-paced, innovation-driven environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operation Specialist
GTS Express
07.2023 - 08.2025
- Boosted overall customer satisfaction with timely communication through various channels(WeChat, WhatsApp,Email), resolving complaints and inquiries in timely and empathetic manner.
- Coordinated China-EU logistics activities with various suppliers, ensuring timely custom clearance and delivery with optimal resource allocation.
- Managed shipment flow using advanced tracking systems to maintain monitoring and analytics efficiency.
- Coordinated cross-departmental efforts to enhance service delivery, keeping strict adherence to timelines and budgets.
- Developed training materials for new employees, enhancing team knowledge and performance.
- Implemented strict quality control measures, resulting in improved service consistency and customer satisfaction.
- Enhanced data accuracy and accessibility by implementing new database management system.
Bilingual Technical Support Specialist
Multilogin
08.2019 - 04.2021
- Provided bilingual technical support to clients, resolving complex software issues efficiently.
- Diagnosed and troubleshot application problems, ensuring swift resolution for user satisfaction.
- Assisted in developing user documentation and training materials for improved client understanding.
- Collaborated with engineering teams to relay customer feedback, driving product enhancements.
- Utilized ticketing systems to manage support requests, ensuring timely follow-up and resolution.
- Conducted remote troubleshooting sessions, guiding users through step-by-step solutions effectively.
- Trained new team members on support processes and tools to enhance service quality.
- Acted as a liaison between clients experiencing language barriers, bridging gaps in communication for more efficient problem-solving experiences.
Education
Bachelor of Arts - Social Sciences
Tallinn University
Tallinn, Estonia06-2019
Skills
- Customer communication
- Web3 acumen
- On-chain analytics
- Cross-department collaboration
- Database management
- Technical troubleshooting and documenting
- C2-level comprehension/C1-level communication skills in English
Certification
BNB Chain Developer Specialization
Introduction to Finance and Accounting
EF SET Certificate
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Estonian
Limited Working
Hobby: Cutting Shapes Dance
As a big fan of EDM—especially house, techno, and trance—I discovered that cutting shapes is my favorite way to connect with the music. Beyond raving with friends, I’ve been actively building a local dance community and even ran training sessions for fellow enthusiasts. Nothing beats the energy of sharing moves, music, and good vibes with people who love the scene as much as I do!
Timeline
Operation Specialist
GTS Express
07.2023 - 08.2025
Bilingual Technical Support Specialist
Multilogin
08.2019 - 04.2021
Bachelor of Arts - Social Sciences
Tallinn University