IBRAHIM OLANREWAJU ADEWUYI

• Verified customer claims and documentation to ensure warranty compliance with company policies.
• Managed confidential records with a focus on accuracy, and regulatory compliance.
• Conducted detailed product assessments, and reviewed case files for accuracy and fraud prevention.
• Ensured regulatory and company guidelines were met while handling sensitive customer information.
• Identified trends in product issues, providing valuable insights for design improvements and reducing future warranty concerns.
• Collaborated with compliance and customer support teams to resolve escalated issues.
• Maintained accurate digital and physical records in line with GDPR and data protection standards.
• Ensuring identity verification and compliance checks.
• Built strong client relationships through effective communication and problem resolution.
• Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.

• Streamlined production processes, enhancing workflow efficiency and reducing operational delays.
• Trained and mentored junior staff, fostering skill development and operational knowledge.
• Implemented quality control measures, ensuring adherence to safety and production standards.
• Analyzed production data, identifying trends to drive continuous improvement initiatives.
• Evaluated equipment performance, recommending upgrades to enhance operational capacity.
• Stayed informed on emerging technologies, industry trends, and best practices by attending relevant conferences, seminars, and workshops ensuring the company maintained a competitive edge in the market.

Diagnoses and repairs a customer's warranty-covered equipment.

• Address customer complaints regarding warranties with the customer service and warranty departments.

• Ensuring product order and appropriate performance to meet customer expectations.

• Regulating and managing faults.

• Performing certain repairs to meet warranty deadlines.

• Worked well in a team setting, providing support and guidance.

• Passionate about learning and committed to continual improvement.

• Managed time efficiently to complete all tasks within deadlines.

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Worked flexible hours across night, weekend, and holiday shifts.

Providing consumers with current product information and follow-up.

Submitting consumer comments to management for evaluation.

Promoting brand loyalty by proactively identifying consumer demands and negotiating value-for-money arrangements with effective customers.

Monitors and maintains customer relationships with the company.
Delegated daily work to team members.

Created sales action plan and KPIs for sales associates to advance their careers.

Self-motivated, with a strong sense of personal responsibility.

Excellent communication skills, both verbal and written.

Proven ability to learn quickly and adapt to new situations.

Skilled at working independently and collaboratively in a team environment.

Sector or company: Insurance and financial operations
monetary deposit.
ATM cash load.
Handle calls and batches.
Accurately and quickly processed consumer transactions, guaranteeing top-notch service.
Balanced daily transactions and kept accurate cash levels while managing the cash drawer.
Answered clients' questions about their accounts by giving them timely and precise information.

Instructed newly hired employees on best practices for customer service and operational processes.