Ieva Nestercuka
Tartu,Estonia
Summary
Goal-oriented and disciplined Customer Service Specialist with proven experience in IT and marketing. Recognized for a strong work ethic, adaptability, and a continuous learning mindset. Adept at understanding customer needs, solving problems efficiently, and delivering high-quality service. Open to new challenges and dedicated to both personal and professional development in dynamic, fast-paced environments.
Overview
13
13
years of professional experience
Work history
Latvian marketing manager
Nordic Beauty OU
Tartu, Estonia
06.2024 - Current
- Developing and shaping the company brand in the Latvian market.
- Cooperation with media and advertising partners in the Latvian market.
- Adapting marketing ideas to the specifics of the Latvian market.
- Translating newsletters into Latvian.
- Translating, writing, and publishing content marketing materials in Latvian.
- Assisting and coordinating the wholesale department in the Latvian market, including establishing initial wholesale contacts in the Latvian market.
- Translating advertising materials (banners, posters, social media photos, product photos) into Latvian based on provided brand materials.
- Active communication (including with individual customers) online, including managing the company's Facebook, Instagram, and other social media channels in Latvian.
- Translating company websites, blogs, and product information into Latvian.
- Assisting the management in marketing-related matters in the Latvian market.
- Participating in all company marketing and sales activities in the Latvian market.
Sales, Marketing Specialist for the Latvian Market
Traxby OU
03.2023 - Current
- Organising the sale of products in the target market;
- Receiving purchase orders for dog tracking equipment, drawing up sales invoices and monitoring receipts, organizing the logistics of the sales process;
- Receiving orders for sales of platform licences, activation of licences;
- Preparation of quotations;
- Customer service related to the sales process;
- Managing the reseller network;
- Organisation of day-to-day customer relations/customer support for target market customers;
- Responding to customer enquirers and providing advice, including product presentation (telephone, e-mail, website, Facebook, etc.);
- Customer contact management;
- Collecting and communicating customer usage experiences to the development team;
- Managing product marketing in the target market;
- Organisation of product promotion campaigns;
- Participation in product promotion events;
- Communication management (drafting newsletters, monitoring news flow);
- Managing the content of the company website for the target market;
- Content management of the target market's Facebook page;
- Monitoring the various forums of the target market and representing Huntloc and Doglo in them where necessary;
- Technical administration for the target market (assisting tasks);
- Documentation management including management of product descriptions, i.e. user manuals for equipment;
- Managing translations of products, organizing translations for new texts.
IT-specialist
FUJITSU AS ESTONIA
06.2022 - 01.2023
- Demonstrated strong customer service skills with a consistent commitment to customer satisfaction
- Resolved customer inquiries and disputes in a professional, friendly, and solution-oriented manner
- Contributed to increased customer retention by delivering high-quality service and personalized support
- Communicated with clients via phone, email, and self-service portals to ensure timely and effective assistance
- Reviewed and processed customer work orders accurately and efficiently
- Logged all customer interactions and service requests into internal systems for tracking and follow-up
- Provided first-level support and consultation for clients on IT-related issues, ensuring clear communication and timely resolution
INTERPRETER-SALES ASSISTANT IN THE LATVIAN E-SHOP
WEEKEND EESTI OU
01.2020 - 04.2022
- Worked with a strong understanding of the company’s mission, contributing as a dedicated and enthusiastic member of the sales team
- Translated product descriptions and sales materials from Estonian into Latvian, ensuring clarity and consistency across languages
- Delivered high-quality customer support via chat, email, and phone, resulting in strong customer satisfaction and loyalty
- Identified and addressed customer needs and preferences through active listening and tailored recommendations
CUSTOMER SERVICE SPECIALIST
BALTCOM SIA
01.2013 - 02.2019
- Strong background in customer service, with hands-on experience in face-to-face, phone, and email communication
- Skilled in handling customer inquiries, processing service requests, and resolving issues efficiently and professionally
- Proven ability to retain customers through active listening, empathy, and personalized support strategies
- Adept at identifying customer needs, providing accurate information, and ensuring a positive service experience
- Experienced in using CRM systems and internal platforms for logging cases, tracking interactions, and following up on open issues
Education
CERTIFICATE - SPA SPECIALIST
SPA SCHOOL
CERTIFICATE - HUMAN RESOURCE MANAGEMENT
College of Law
BACHELORS DEGREE - BALTICS PHILOLOGY
Univeristy of Latvia
DIPLOMA OF SECONDARY EDUCATION -
Jekabpils State Gymnasium
DIPLOMA OF PRIMARY EDUCATION -
Jekabpils elementary school
Skills
- Fast Learner
- Critical thinking and problem solving
- Decision Making
- Communication
- Ability to Multitask
- Ability to Work in Team
- Computer Skills
- Communication Skills
- Effective Time Management
- Customer Service
- Email Marketing
- Database Management
- Influencer Marketing
- Customer research
- Google Analytics
- Email marketing expertise
- Email marketing automation
- Promotional campaigns planning
- Creative ideation
- Digital marketing strategy
- Digital marketing
- Social media marketing
Languages
Latvian
Native
English
Advanced
Russian
Fluent
Estonian
Elementary (A2)
Personal Information
- Place of Birth: Latvia
- Date of Birth: 10/30/92
- Nationality: Latvian
Custom
- Book reading
- Hiking
- Cooking
Timeline
Latvian marketing manager
Nordic Beauty OU
06.2024 - Current
Sales, Marketing Specialist for the Latvian Market
Traxby OU
03.2023 - Current
IT-specialist
FUJITSU AS ESTONIA
06.2022 - 01.2023
INTERPRETER-SALES ASSISTANT IN THE LATVIAN E-SHOP
WEEKEND EESTI OU
01.2020 - 04.2022
CUSTOMER SERVICE SPECIALIST
BALTCOM SIA
01.2013 - 02.2019
CERTIFICATE - HUMAN RESOURCE MANAGEMENT
College of Law
BACHELORS DEGREE - BALTICS PHILOLOGY
Univeristy of Latvia
DIPLOMA OF SECONDARY EDUCATION -
Jekabpils State Gymnasium
DIPLOMA OF PRIMARY EDUCATION -
Jekabpils elementary school
CERTIFICATE - SPA SPECIALIST
SPA SCHOOL
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