Hi, I’m
Ikenna Christian Agazie
Tallinn,Harjumaa
Summary
Experienced micro soldering technician specializing in iPhone repairs. Proficient in diagnosing and repairing intricate circuitry and components at a microscopic level. Skilled in troubleshooting and resolving complex hardware issues, including logic board repairs, chip replacements, and data recovery. Detail-oriented and adept at utilizing specialized tools and techniques to ensure precise and reliable repairs. Committed to delivering high-quality workmanship and customer satisfaction in the field of iPhone micro-soldering.
Overview
10
years of professional experience
6
years of post-secondary education
Work History
swappieTallinn, Harjumaa
Micro-soldering specialists
09.2021 - Current
Job overview
Repair various models of iPhones
Work with the microscope
Do board-level soldering and
Chip reballing
SportradarTallinn, Harjumaa
MA and Live Odds Data Analyst
01.2018 - Current
Job overview
Manage Live odds production for the industry's largest in-play provider.
Creation and delivery of sports live odds service for multiple sports
Cooperation within a team working with live sports data. Analysis of sport and market performance. Improving efficiency and productivity.
Quinox Micro Financial BankLagos, Lagos
Customer Service
11.2013 - 06.2015
Job overview
Providing financial services advice to clients. eg type of account they should open.
Providing excellent support to customers and resolving client queries and complaints through email and phone calls.
Processing payment and withdrawal.
Review customer transactions with the aid of a CRM software App to identify unauthorized transactions and fraudulent activity.
Pursue leads and potential customers to expand services and products offered.
Assist our premium customers in monitoring their accounts with SAS to prevent fraud and cyber theft.
Quarterly training of 4-6 new colleagues on fraud detention and investigation related to credit card payments.
Process chargeback prevention, prepare chargeback reports,s and escalate charge-back issues to the responsible team.
Education
Federal polytechnic Bauchi Nigeria, Bauchi
National Diploma from Public Administration
08.2011 - 10.2013
Tallinn University of Technology , Tallinn
Bachelor of Arts from International Relations
08.2015 - 02.2019
Skills
Team player
Solution-oriented
Experience in customer relations
Problem-solving and detail-oriented
Ability to work under pressure
Good listening and problem-solving skills
Ability to work effectively in a team or alone
Good communication skills
Good human relations skills
Computer literate
Integrity and honesty
Timeline
Micro-soldering specialists
swappie
09.2021 - Current
MA and Live Odds Data Analyst
Sportradar
01.2018 - Current
Tallinn University of Technology
Bachelor of Arts from International Relations
08.2015 - 02.2019
Customer Service
Quinox Micro Financial Bank
11.2013 - 06.2015
Federal polytechnic Bauchi Nigeria
National Diploma from Public Administration
08.2011 - 10.2013
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