Illi Ojavere
Tallinn
Summary
Dedicated to streamlining operations to decrease costs and promote organizational efficiency. I boldly use independent decision-making skills and sound judgment to positively impact company success.
Experienced team leader with strong background in guiding teams, managing projects, and achieving strategic objectives. I am known for collaborative approach and commitment to excellence.
Overview
32
32
years of professional experience
Work History
Regional Service Manager
AS Alexela
12.2023 - Current
- KPI and budget fulfillment of the 6 café-shop in the region, ensuring professional service and quality, ensuring operational store staffing, process management
- Building a high-performing regional service team by recruiting people with "willingness-to-work" attitude, setting expectations and goals, providing ongoing feedback and coaching.
- Enhanced regional service performance by implementing effective management strategies and streamlining processes.
Regional Manager
AS Selver
06.2021 - 12.2023
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Delice Solaris Shop Manager
AS Selver
11.2020 - 06.2021
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales data to identify trends and create targeted assortment of goods that catered to the needs of our customer base.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
General Manager
Tallink Spa & Conference Hotel and Express Hotel
08.2015 - 11.2020
- Tallink Spa & Conference Hotel 4-star hotel, 300 rooms, 120 employees
- Tallink Express Hotel 3-star hotel, 166 rooms, 50 employees
- Managed budget implementations, employee reviews, trainings, development projects
General Manager
Tallink City Hotel
11.2009 - 08.2015
- 4-star hotel, 332 rooms, 100 employees
- Managed budget implementations, employee reviews, trainings as internal trainer, development projects
Co-owner
Pokaal wine bar
02.2013 - 01.2015
- Managed day-to-day operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
General Manager
Tallink Express Hotel
09.2008 - 10.2009
- 2-star hotel, 163 rooms, (former ExpressHotel/Reval Inn)
- I managed the transfer of the hotel from Reval operations to Tallink management operations upon the change of ownership.
Hotel Manager
Reval ExpressHotel
05.2006 - 01.2007
- Economy-standard hotel, 163 rooms, 40 employees
- Maintained adherence to budgetary guidelines while allocating resources effectively across departments.
Rooms Division Manager
Reval Park Hotel & Casino
06.2004 - 05.2006
- Responsible for Front Office and Housekeeping operations and budgeting, securing smooth operation in both departments.
- Upheld high standards for customer service and led by example.
- Inspected rooms for damages and sufficient housekeeping practices.
Front Office Manager
Reval ExpressHotel
04.1999 - 06.2004
- Pre-opening operations, responsible for Front Office operations and reservations
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Manager on Duty
Hotel Olümpia
09.1998 - 04.1999
- To guarantee smooth and secure operation of hotel, customer servicing, handling current guests’ and personnel problems (night job)
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Sales and Rooms Division Manager
Park Consul Schlössle Hotel
03.1998 - 09.1998
- First 5-star hotel in Tallinn, Estonia
- Pre-opening operations, hotel sales, managed Front Office and marketing activities
- Optimized room occupancy rates through proactive analysis of booking trends and adjusting pricing strategies accordingly.
Sales Secretary
AS Hotel Olümpia
03.1995 - 03.1998
- Conference, seminar and reception rooms' sales, preparing offers and calculations; banquet and other catering events sales, calculated offers and preparation
Receptionist
AS Hotel Olümpia
07.1993 - 02.1995
- Customer servicing (check-in, check-out, currency exchange), teaching trainees
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Cashier
Hoiupank
12.1992 - 07.1993
- Handled customer payments of communal rates, taxes
Education
MA - International Business Administration
Estonian Business School
Tallinn, Estonia12.2024
Diploma Program - Entrepreneurship And Business Administration
Estonian Business School
Tallinn, Estonia12.2005
Secondary School -
Secondary School 16
Tallinn, Estonia01.1992
Secondary School - English based class
Secondary School 21
Tallinn, Estonia01.1989
Skills
Mental ability and personality test (Tripod), Oct '23
Result 50% (average level of mental ability of successful Estonian leaders) - I can quickly find the necessary information, analyze, generalize, conclude, understand various logical and causal relationships, acquire new knowledge, activities and skills quickly and with less effort Developed natural mental potential helps to successfully cope with unexpected situations, make decisions, set goals and draw conclusions
Languages
Estonian
Proficient
C2
English
Advanced
C1
Finnish
Upper intermediate
B2
Russian
Intermediate
B1
Personality Traits
- Good communication and interpersonal skills
- Good planning and organizing
- Conscientious, forthright, loyal
Training
- 10/2024 Work Environment training (Töökeskkonnaspetsialistide ja -volinike väljaõppe koolitus), Juunika koolitus
- 02/2017 Practical finance basics course (2 days), Tallinn University of Technology, Paavo Siimann
- 10/2016 Mentoring and mentor relationship training, Estonian Business School, Ester Eomõis, Marge Täks
- 03/2015 Leading the Travel Experience, OPTI Personaliarendus OÜ, Indrek Rahi
- 03/2013 Academy for Hotel managers, 4 modules - Intelligentne Grupp OÜ: Anu Virovere, Jaana Liigand, Eike Tõnismäe, Mati Ruul, Margus Tinits
I Self-leadership and Motivation. Manager as a leader and values carrier;
II Relations and Conflict Management. Team development and coaching;
III Financial Management and Budgeting;
IV Sales and Customer Service Management
- 03/2011 Service: Game between persons - service training for Tallink Hotels personnel, Tiina Tśatśua
- 03/2009 Opti Partners, Self-Management and Communication training, DISC model, Indrek Rahi
Personal Information
- Hobbies: travelling, reading, listening music, cooking, yoga
- B-category license since 05/01/05
Timeline
Regional Service Manager
AS Alexela
12.2023 - Current
Regional Manager
AS Selver
06.2021 - 12.2023
Delice Solaris Shop Manager
AS Selver
11.2020 - 06.2021
General Manager
Tallink Spa & Conference Hotel and Express Hotel
08.2015 - 11.2020
Co-owner
Pokaal wine bar
02.2013 - 01.2015
General Manager
Tallink City Hotel
11.2009 - 08.2015
General Manager
Tallink Express Hotel
09.2008 - 10.2009
Hotel Manager
Reval ExpressHotel
05.2006 - 01.2007
Rooms Division Manager
Reval Park Hotel & Casino
06.2004 - 05.2006
Front Office Manager
Reval ExpressHotel
04.1999 - 06.2004
Manager on Duty
Hotel Olümpia
09.1998 - 04.1999
Sales and Rooms Division Manager
Park Consul Schlössle Hotel
03.1998 - 09.1998
Sales Secretary
AS Hotel Olümpia
03.1995 - 03.1998
Receptionist
AS Hotel Olümpia
07.1993 - 02.1995
Cashier
Hoiupank
12.1992 - 07.1993
MA - International Business Administration
Estonian Business School
Diploma Program - Entrepreneurship And Business Administration
Estonian Business School
Secondary School -
Secondary School 16
Secondary School - English based class
Secondary School 21
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