Summary
Overview
Work History
Education
Skills
Timeline
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Irina Voropaeva

Tallinn

Summary

Dynamic and results-driven professional with a strong background in mental health support and processes management. Proven expertise in emotional intelligence and analytical thinking, professional advisor with strong focus on achieving results and fostering team collaboration.

Overview

18
18
years of professional experience

Work History

Mental Health Support Worker

Apranga Estonia Ltd
Tallinn, Estonia
01.2022 - 06.2023
  • Creating a safe, non-judgmental space for the mentee to share their experiences, feelings, and challenges
  • Listening actively and validating the mentee's emotions and perspective
  • Helping the mentee identify personal strengths and areas they want to work on related to their well-being
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques

Store Kid’s Section Accesories Merchandiser

Apranga Estonia Ltd
Tallinn, Estonia
06.2022 - 06.2023
  • Planning and implementing store layouts to optimize customer flow and product visibility
  • Training store staff on basic visual merchandising principles and how to maintain standards
  • To photograph displays and provide reports to section management and head office
  • Boosted sales through effective collaboration with marketing team on promotional displays

Store & Sales Manager

Primaveris Ltd
Tallinn, Estonia
03.2005 - 12.2018
  • Managed a staff of 20 sales assistans
  • Boosted store sales by implementing effective merchandising strategies and eye-catching displays
  • Mentored junior staff members creating a supportive work culture promoting teamwork increasing productivity
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products

Education

Bachelor of Science - Social Psychology

Financial And Industrial University "Synergy"
Remote
06-2027

Training Certificate - Creating A Supportive Environment in Organization

National Institute For Health Development
Tallinn, Estonia
05-2022

Training Certificate - Accounting And Financial Analysis

TalTech University
Tallinn, Estonia
12-2020

Diploma - Business Administration And Management

Tallinn School of Economics
Tallinn, Estonia
02-2005

Skills

  • Group facilitation
  • Analytical thinking
  • Compliance requirements
  • Emotional intelligence
  • Stakeholder management
  • Retail sales professional

Timeline

Store Kid’s Section Accesories Merchandiser

Apranga Estonia Ltd
06.2022 - 06.2023

Mental Health Support Worker

Apranga Estonia Ltd
01.2022 - 06.2023

Store & Sales Manager

Primaveris Ltd
03.2005 - 12.2018

Bachelor of Science - Social Psychology

Financial And Industrial University "Synergy"

Training Certificate - Creating A Supportive Environment in Organization

National Institute For Health Development

Training Certificate - Accounting And Financial Analysis

TalTech University

Diploma - Business Administration And Management

Tallinn School of Economics
Irina Voropaeva