Overview
Work History
Timeline
Generic

Iulia Orrin

Tallinn

Overview

16
16
years of professional experience

Work History

Service Delivery Manager/Customer Service Manager

Majorel Estonia
01.2023 - Current
  • Launched, developed, and ensured the growth of a new project in a 100% WFH setup
  • Developed detailed project plans, identified key milestones, and assessed potential risks to ensure project success
  • Engaged and motivated cross-functional teams and stakeholders to ensure smooth delivery and sustainable growth
  • Implemented process improvements.

Operations Manager

Majorel Estonia
05.2021 - 05.2023
  • Led and managed project operations, ensuring KPIs exceeded targets and milestones were met
  • Facilitated effective collaboration among stakeholders, enhancing team performance
  • Secured continuous project growth through strategic planning and execution
  • Implemented cost-saving measures.

CS Team Lead

Majorel Estonia
03.2018 - 05.2021
  • Enhanced team performance and efficiency through regular performance reviews and detailed analysis of operational reports
  • Managed CSRs under agreed Action Plans, ensuring adherence to quality standards
  • Streamlined administrative processes.

Customer Service Specialist

Arvato OÜ
05.2017 - 03.2018
  • Consulted guests and partners via phone and email regarding reservations in Russian and English
  • Handled complaints with a customer-centric approach, achieving a 95% satisfaction rate
  • Managed and maintained customer data, ensuring data integrity and privacy compliance.

Sales Manager

Elsamar OÜ/ Baltrans Tollikompleksi OÜ
09.2011 - 11.2014
  • Consulted clients on products and payment conditions from the Baltic States and Eastern Europe
  • Sourced new suppliers from Europe and North America, enhancing product availability
  • Planned and organized logistics for clients.

Project Manager

Center of European Studies, Republic of Moldova
09.2008 - 11.2010
  • Wrote and translated texts for the website, ensuring high-quality content
  • Conducted political analyses and background research, providing insightful reports
  • Organized meetings and negotiations, creating detailed memos and reports
  • Trained staff and managed projects.

Timeline

Service Delivery Manager/Customer Service Manager

Majorel Estonia
01.2023 - Current

Operations Manager

Majorel Estonia
05.2021 - 05.2023

CS Team Lead

Majorel Estonia
03.2018 - 05.2021

Customer Service Specialist

Arvato OÜ
05.2017 - 03.2018

Sales Manager

Elsamar OÜ/ Baltrans Tollikompleksi OÜ
09.2011 - 11.2014

Project Manager

Center of European Studies, Republic of Moldova
09.2008 - 11.2010

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Iulia Orrin