Jaana Hinnosaar
Nürensdorf
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Manage invoices and payments over 3000 customers. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Manager
Audentese Spordiklubi MTÜ
08.2023 - Current
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
Check-in and Gate Agent
Tallinn Lennart Meri Airport
08.2018 - 08.2019
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Expedited ticket changes or cancellations as needed, accommodating last-minute requests from passengers.
- Monitored flight schedules closely, providing timely updates to passengers regarding potential delays or cancellations.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
- Processed payments securely for excess baggage fees or other charges as required by airline policies.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Checked baggage at gate and loaded onto ramp.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
Education
Bachelor of Science - Geography
The University of Central Lancashire
United Kingdom06.2015
Skills
- Client Services
- Financial Acumen
- Customer Billing
- Document Management
- Problem Resolution
- Friendly, Positive Attitude
- Flexible and Adaptable
- Dependable and Responsible
- Critical Thinking
- Computer Skills
- Active Listening
Certification
- B-cat. License - 2023
- Data Analyst Training - 2023
Hiking, Camping
Once in a while, I take up hiking and/or hiking in nature with relatives and/or friends.
Languages
Estonian
Native language
English
Proficient
C2
Russian
Beginner
A1
Timeline
Client Manager
Audentese Spordiklubi MTÜ
08.2023 - Current
Check-in and Gate Agent
Tallinn Lennart Meri Airport
08.2018 - 08.2019
Bachelor of Science - Geography
The University of Central Lancashire
Similar Profiles
Jane KuisminJane Kuismin
Yoga Teacher at MTÜ HingepaiYoga Teacher at MTÜ Hingepai
Sandra MerkulaevaSandra Merkulaeva
Project Manager at VITATIIM MTÜProject Manager at VITATIIM MTÜ
Ele-Liis KreekEle-Liis Kreek
CEO & Member of the Board at Tallinna Suurperede Klubi MTÜCEO & Member of the Board at Tallinna Suurperede Klubi MTÜ