Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
COURSES
Timeline
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Jaaneka Ukleika

Jaaneka Ukleika

Peetri,Estonia

Summary

Business-oriented professional with a strong background in sales, negotiation, and performance management. Experienced in driving growth, building partnerships, and delivering excellent customer service. Analytical, detail-focused, and confident in presenting complex information in a clear and engaging way.

Overview

16
16
years of professional experience
1
1
Certification

Work history

Insurance & Financing Business Manager

Tele2 Eesti As
Tallinn
2025.06 - Current

Responsible for managing and developing financing and insurance business solutions to drive revenue growth and profitability.

Key responsibilities:

  • Monitoring and analyzing daily financial performance and business results of financing solutions
  • Developing and launching new partnerships and strategic projects to ensure continuous revenue growth
  • Managing relationships with external partners and financial institutions
  • Identifying business development opportunities and implementing growth initiatives
  • Overseeing product performance, forecasting, and profitability analysis
  • Coordinating cross-functional collaboration between sales, marketing, and finance teams
  • Optimizing processes to improve efficiency and customer experience

Finance & Insurance Specialist

Moller Auto Tallinn OÜ
Tallinn
2023.01 - 2025.05
  • Assisting customers in financing and insurance options to secure optimal solutions.
  • Managing loan structuring, leasing agreements, and insurance sales.
  • Ensuring compliance with financial regulations and customer satisfaction.

Customer Relations & Quality Manager

Moller Auto Tallinn OÜ
Tallinn
2020.01 - 2023.01
  • Overseeing customer service quality and ensuring high customer satisfaction.
  • Managing quality control processes and implementing improvements.
  • Handling customer complaints and feedback to enhance service standards.

Finance & Insurance Specialist

Moller Auto Tallinn OÜ
Tallinn
2019.01 - 2020.01
  • Assisted customers with financing, leasing options, and insurance sales.
  • Partnered with financial institutions to optimize financing deals.

Call Center Specialist

Amserv Group AS
Tallinn
2015.01 - 2019.01
  • Provided customer support and managed service appointments.
  • Assisted in sales processes and maintained client relationships.

Sales and After-Sales Administrator, Customer Relations Manager

Ascar Auto AS
Tallinn
2012.01 - 2015.01
  • Managed customer inquiries and coordinated sales and service operations.
  • Handled administrative tasks and maintained customer databases.

Travel Consultant & Flight Attendant

Fiji-Travel Alma Tour Group OÜ
Tallinn
2010.01 - 2011.01

Education

Quality Management

Tallinn School of Economics
Tallinn

BA - Russian Language & Translation

Tallinn University
Tallinn

High School Diploma - undefined

Narva Estonian High School
Narva

Skills

  • Finance & Insurance
  • Sales & Negotiation
  • Customer Service
  • Compliance & Regulations
  • Technical Skills

Certification

Driving license category B Category (since 2008)

LANGUAGES

Estonian
Native
Russian
Advanced
English
Intermediate

COURSES

  • 2021 EBS -Customer-centric service management development program
  • 2020 Juunika Koolitus OÜ - Occupational safety & health specialits training

Timeline

Insurance & Financing Business Manager

Tele2 Eesti As
2025.06 - Current

Finance & Insurance Specialist

Moller Auto Tallinn OÜ
2023.01 - 2025.05

Customer Relations & Quality Manager

Moller Auto Tallinn OÜ
2020.01 - 2023.01

Finance & Insurance Specialist

Moller Auto Tallinn OÜ
2019.01 - 2020.01

Call Center Specialist

Amserv Group AS
2015.01 - 2019.01

Sales and After-Sales Administrator, Customer Relations Manager

Ascar Auto AS
2012.01 - 2015.01

Travel Consultant & Flight Attendant

Fiji-Travel Alma Tour Group OÜ
2010.01 - 2011.01

BA - Russian Language & Translation

Tallinn University

High School Diploma - undefined

Narva Estonian High School

Quality Management

Tallinn School of Economics
Jaaneka Ukleika