James Osuji

Optimized Resources: Reduced operational costs by 60%, cutting Zendesk expenses from $300K to $100K annually through strategic resource allocation.

• Streamlined Processes: Developed and executed procedures that increased operational efficiency by 25% and reduced manual tasks by 40 hours per month.
• Led Team: Guided and mentored team of experienced due diligence, specialist increasing productivity by 20%.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

• Maintained compliance relationships with partner banks, including JP Morgan, Barclays, and Citi bank.
• Developed a QA sheet that enhanced team performance, consistently achieving a 95% QA standard.
• Led a side project to analyze delays, identified root causes of SLA breaches, and applied solutions that lessened delays by up to 90%.
• Conducted testing of a new compliance application, providing critical feedback that boosted efficiency and QA by 50%.