Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Jan-Eric Pihtjõe

Berlin

Summary

Fashion enthusiast originally from the Baltic with former company inner coordination and client/B2B sales experience. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Coordinating Manager

Forss OÜ
10.2021 - 11.2023
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled resources and assets for department activities to comply with industry standards.

Sales Specialist

Elisa OÜ
09.2019 - 09.2021
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Recorded accurate and efficient records in customer database.
  • Trained and mentored new sales representatives.

Salesperson

Sellit OÜ
04.2019 - 09.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.

Education

No Degree - Secondary Education

Tallinna Kuristiku Gümnaasium
Tallinn, Estonia
06.2018

Skills

  • Client Relations
  • Process Improvement
  • Problem Resolution
  • Decision-Making
  • Needs Assessment
  • Inventory Maintenance
  • Relationship Selling
  • Inquiry Handling

Additional Information

Built and managed fashion/clothing (socks, floral dresses for women) online stores in a dropshipping manner, which in the process included all the aspects of logistics, order fulfillment, client support, ad creatives, supplier relations, optimization etc.

Languages

Russian, Estonian
Native language
English
Advanced
C1
German
Beginner
A1

Timeline

Coordinating Manager

Forss OÜ
10.2021 - 11.2023

Sales Specialist

Elisa OÜ
09.2019 - 09.2021

Salesperson

Sellit OÜ
04.2019 - 09.2019

No Degree - Secondary Education

Tallinna Kuristiku Gümnaasium

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Jan-Eric Pihtjõe