Jana Hilko
Tallinn,784
Summary
Experienced retail management professional prepared to drive store operations and sales growth. Focus on achieving results, promoting team collaboration and providing excellent customer service. Proficient in problem-solving and communication, committed to enhancing shopping experiences and optimizing store performance. Skilled at training employees on customer service standards and sales techniques, with expertise in overseeing all aspects of customer-facing operations.
Overview
13
13
years of professional experience
Work History
Sales Agent Representative
NanoAsia
07.2020 - 07.2024
- Promoted NanoAsia brand on the market
- Presented brands´ products and treatments to potential new partners
- Organized trainings and presentations for 3 new partners
- Increased orders and sales by building strong cooperation with business partners
Sales and Store Manager
Art point
07.2018 - 07.2020
- Managed daily operations to ensure smooth functioning of the store
- Managed inventory control, cash control, and store opening and closing procedures
- Provided efficient after-sales services, resolving issues to maintain positive relationships with clientele
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Acted as brand ambassador to educate VIP and new clients, resulting in increased upselling and cross-selling
- Ensured that merchandise is properly managed, displayed and stored by team
Client Relations Manager
Dior
12.2014 - 03.2016
- Spearheaded implication of a new ”excellence” customer service project at Dior
- Underwent a one-day training program in Guest Relations Department of Four Seasons Hotel
- Managed team of 4 for RTW department conducting coaching sessions on client development tactics and on providing service in compliance with new Dior standards
- Oversaw a diverse portfolio of clients, ensuring that each account received personalized attention tailored to their unique needs and expectations
- Spearheaded initiatives aimed at enhancing overall customer experience, leading to increased loyalty among existing clientele base
Sales Consultant RTW
Dior
10.2012 - 11.2014
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers
- Used consultative sales techniques to understand customer needs and recommend relevant products
- Boosted customer satisfaction by providing personalized approach and tailored product recommendations
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service
- Attended regular training sessions to stay current on industry trends, market conditions and product offerings
- Acted as Ambassador to Dior Academy in Paris responsible for following training of sales advisors on new RTW collections
- Developed cross-selling opportunities between Dior Couture and Jewelry boutique
Membership Executive
Quintessentially
11.2011 - 05.2012
- Managed the administration of Membership applications
- Boosted new member acquisition through effective outreach and networking events
- Ensured retention of existing Members through regular feedback and efficient CRM activities
- Collaborated with marketing team to create promotional materials, resulting in increased interest and inquiries
- Identified and communicated cross-selling opportunities which benefited other areas of operations
Education
Certificate - Social Media Management
Vienna Academic Center
Vienna06-2021
Master of Arts - Media and Communications
International University of Geneva
Bachelor of Arts - Political Science With Business Management
Queen Mary, University of London
Skills
- Native Russian speaker
- English: proficient
- French: fluent
- German: intermediate
- IT: MS Office suite, Salesforce
- Client needs assessment
- Presentation development
- Excellent attention to detail
- Customer relations
- Training and mentoring
- Sales proficiency
- Social media marketing
Timeline
Sales Agent Representative
NanoAsia
07.2020 - 07.2024
Sales and Store Manager
Art point
07.2018 - 07.2020
Client Relations Manager
Dior
12.2014 - 03.2016
Sales Consultant RTW
Dior
10.2012 - 11.2014
Membership Executive
Quintessentially
11.2011 - 05.2012
Certificate - Social Media Management
Vienna Academic Center
Master of Arts - Media and Communications
International University of Geneva
Bachelor of Arts - Political Science With Business Management
Queen Mary, University of London
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