Jana Minjailova
Tallinn
Summary
I am a highly motivated and customer-focused professional with extensive experience in the service industry. I excel at creating a welcoming and positive environment for clients, with strong communication skills, attention to detail, and the ability to remain calm under pressure. I thrive in team settings, fostering a positive atmosphere and collaborating effectively with colleagues to achieve shared goals. My passion for delivering exceptional service has inspired me to pursue a career as a flight attendant, where I can apply my skills to ensure passenger safety and comfort in a dynamic and multicultural environment.
Overview
6
6
years of professional experience
Work History
Food and Beverage Waiter
My Sushi
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to guest needs and providing accurate information about menu items.
- Supported fellow waitstaff during busy periods, promoting teamwork and efficient service.
- Handled high-pressure situations with grace, effectively addressing customer concerns and resolving issues.
- Managed reservations effectively using reservation software tools while accommodating walk-in guests when possible.
Clothes Seller
Superdry Store
09.2022 - 09.2023
- Collaborated with team members to achieve monthly sales targets, contributing to overall store success.
- Increased customer satisfaction by providing personalized fashion advice and recommendations.
- Facilitated a welcoming shopping atmosphere that encouraged new clients to return regularly while also building rapport with existing ones.
- Managed cash register transactions accurately while adhering to company security procedures.
Food and Beverage Waiter
My Sushi
05.2021 - 06.2022
- Demonstrated attention to detail when handling special dietary requests or allergy-related concerns from customers.
- Ensured accurate order taking by carefully listening to customer requests and communicating clearly with kitchen staff.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Helper
Centrale Caffe
05.2020 - 08.2020
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
Supermarket Worker
Selver
06.2018 - 08.2020
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Contributed to overall teamwork atmosphere through open communication with coworkers regarding tasks needing completion or assistance.
- Prepared fresh produce for sale by washing, trimming, and packaging items attractively for display.
Breakfast Server
Hestia Hotel Europa
09.2019 - 03.2020
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Streamlined breakfast setup, ensuring a timely and efficient dining experience for guests.
- Provided personalized attention to guests'' dietary restrictions, ensuring an enjoyable dining experience for all patrons.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Ensured prompt table turnover by efficiently clearing dishes upon guest completion.
Education
High School Diploma -
Ehte Humanitaargümnaasium
Tallinn, Estonia06-2024
Primary School -
Mustamäe Humanitaargümnaasium
Tallinn, Estonia06-2021
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Passenger assistance
- Problem-solving
- Calm under pressure
Languages
Russian
Native language
Estonian
Advanced
C1
English
Upper intermediate
B2
Timeline
Food and Beverage Waiter
My Sushi
09.2023 - Current
Clothes Seller
Superdry Store
09.2022 - 09.2023
Food and Beverage Waiter
My Sushi
05.2021 - 06.2022
Helper
Centrale Caffe
05.2020 - 08.2020
Breakfast Server
Hestia Hotel Europa
09.2019 - 03.2020
Supermarket Worker
Selver
06.2018 - 08.2020
High School Diploma -
Ehte Humanitaargümnaasium
Primary School -
Mustamäe Humanitaargümnaasium
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