Janardhan Reddy Murikinati
Tallinn
Summary
Experienced IT professional with 12+ years of expertise in ServiceNow development, implementation, and integration. Proficient in leading technical teams, managing seamless ServiceNow upgrades, and developing custom applications to enhance enterprise efficiency. Certified in ServiceNow Application Development and System Administration, with extensive knowledge in ITSM, PPM, CMDB, automation, and AI governance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Software Engineer
TietoEvry Tech Services
Tallinn
09.2023 - Current
- Leading ServiceNow projects, ensuring successful deployments and upgrades
- Managing full project lifecycle including requirement gathering, development, integration, and deployment
- Implementing AI governance solutions and troubleshooting complex ServiceNow issues
- Developing custom ServiceNow applications, scripting business rules, UI policies, and automation workflows
- Configuring email notifications, ACLs, and inbound/outbound integrations
- Creating technical documentation for efficient development and support
Expert Software Developer
InfoPulse Poland
Poland
12.2019 - 09.2023
- Spearheaded ServiceNow implementations for global clients
- Designed and developed custom applications, ensuring compliance with best practices
- Managed release cycles, code reviews, and enterprise-wide deployments
Senior Software Developer
Natek
Poland
11.2019 - 12.2020
- Led HRSD implementations, digital transformation, and automation projects
- Successfully deployed REST integrations connecting ServiceNow with third-party tools
- Served as a Product Owner, directly interacting with clients to refine requirements
Infra Developer
Cognizant Technology Solutions
India
06.2018 - 10.2019
- Designed and implemented ITSM modules: Incident, Problem, Change, and Service Catalog
- Developed business rules, UI scripts, ACLs, and automation workflows
- Configured CMDB module, Virtual Agent, and Health Dashboard
Software Engineer
First American India
India
12.2014 - 06.2018
- Developed Service Catalog workflows, UI policies, and client-side scripting
- Managed data imports, fix scripts, and transformation maps
- Automated service request management processes for business efficiency
Education
MBA -
Sri Venkateswara University
Tirupati, IndiaBCom - Computer Science
Sri Venkateswara Degree College
Kadapa, IndiaSkills
- ITSM
- PPM
- CMDB
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Knowledge Management
- Demand Management
- JavaScript
- Jelly
- AngularJS
- Bootstrap
- CSS
- HTML
- SCSS
- REST
- SOAP
- MID Server
- Import Sets
- Transform Maps
- Business Rules
- Client Scripts
- UI Policies
- UI Actions
- Script Includes
- Scheduled Jobs
- Service Portal Widgets
- Agile
- DevOps
- Performance Analytics
- SLA
- Email Notifications
- AI governance implementation
- Automation workflows
- Reporting
- Dashboards
Accomplishments
- Successfully led ServiceNow implementations and migrations for multiple global clients.
- Designed custom applications and automation workflows, enhancing process efficiency.
- Awarded for excellence in project delivery and technical leadership.
English
Professional in speaking and writing
Telugu
- Full Professional Proficiency, Native Proficiency, Native Proficiency
Certification
- ServiceNow Certified System Administrator
- Certified Implementation Specialist - ITSM
- Certified Implementation Specialist - ITOM
- Certified Implementation Specialist - CSM
- Micro Certifications: CMDB, Performance Analytics, Flow Designer, Predictive Intelligence, Automated Test Framework
Timeline
Lead Software Engineer
TietoEvry Tech Services
09.2023 - Current
Expert Software Developer
InfoPulse Poland
12.2019 - 09.2023
Senior Software Developer
Natek
11.2019 - 12.2020
Infra Developer
Cognizant Technology Solutions
06.2018 - 10.2019
Software Engineer
First American India
12.2014 - 06.2018
MBA -
Sri Venkateswara University
BCom - Computer Science
Sri Venkateswara Degree College
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