Jekaterina Bogas
Tallinn
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Agent Support Representative
Linde Gas
Tallinn
06.2022 - Current
- Set specific goals for projects to measure progress and evaluate end results.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and resolved concerns for customer support.
- Coordinated with logistics and supply chain teams to ensure timely delivery of products.
- Successfully handled customer accounts, maximizing satisfaction and preventing attrition through effective communication and problem-solving.
- Tracked inventory levels and ordered supplies as needed.
Office Administrator
UAB ''Grigeo''
Grigiškės
06.2021 - 06.2022
- Successfully organized and supervised day-to-day tasks within the office.
- Provided a welcoming atmosphere for guests, addressed inquiries professionally and shared information regarding the organization.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Implemented streamlined systems for organizing and preserving electronic and physical files.
- Maintained customer confidence and protected operations by keeping information confidential.
- Coordinated meetings, conferences and travel arrangements for staff members.
- Developed strong relationships with clients through excellent customer service skills.
- Ensured sufficient supply quantities by regularly checking inventory levels, promptly ordering needed items, and expediting the delivery process.
Front Office Manager
The Blue Ivy Hotel
Cyprus
04.2018 - 02.2020
- Established a highly efficient and dependable administrative team by delivering ongoing coaching and motivation
- Interpreted management directives to define and document administrative staff processes
- Maintained accurate, current and compliant financial records by monitoring and addressing variances
- Assessed personnel performance, implemented incentives and team-building events to boost morale.
Front Office Receptionist
Aktea Beach Village Hotel
Cyprus
05.2015 - 06.2017
- Received and routed business correspondence to correct departments and staff members
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Managed communication
- Delivered clerical support by efficiently handling wide range of routine and special requirements
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Receptionist
Congress Hotel
Vilnius
03.2014 - 04.2015
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Scheduled and confirmed appointments and meetings for General Manager
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Education
Integrated Studies
Vilnius University
Vilnius01-2022
Bachelor of Science - Bachelor of Hotel And Restaurant Management
Vilnius University Of Applied Science
Vilnius, Lithuania07.2016
Skills
- Multilingual
- Proficient in MS Office
- Staff Management
- Office management
- Organizational skills
- Excellent multi-tasking skills
- Technical Troubleshooting
- Strategic Direction
Timeline
Agent Support Representative
Linde Gas
06.2022 - Current
Office Administrator
UAB ''Grigeo''
06.2021 - 06.2022
Front Office Manager
The Blue Ivy Hotel
04.2018 - 02.2020
Front Office Receptionist
Aktea Beach Village Hotel
05.2015 - 06.2017
Receptionist
Congress Hotel
03.2014 - 04.2015
Integrated Studies
Vilnius University
Bachelor of Science - Bachelor of Hotel And Restaurant Management
Vilnius University Of Applied Science
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