Jelena Fits
Tallinn
Summary
Seasoned account specialist bringing several years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving.
Experienced Customer Support Representative. Dedicated to providing quality care for ultimate customer satisfaction and to increasing sales by providing customers with careful consideration and support. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Organized, detail oriented, and a self starter. Bringing forth several years of experience achieving success in production sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Key Account Specialist
ProvideU Assembly OU / ProvideU AB
Tallinn
03.2021 - Current
- Working in Tallinn office, registration of Sales and Manufacturing orders for production in Estonia and Sales orders in Swedish company (ProvideU AB).
- Checking the status of production in different stages – SMT, AOI THT and final assembly. Sales orders confirmation according customer`s request.
- Production planning according material deliveries from suppliers all over the world. Making price offers and price calculation according increased price from suppliers.
- Also, in responsibilities included invoicing, packing lists and delivery lists preparation. Additionally – logistic skills – ordering and tracking transport.
- Project coordinator from production to delivery of finished products to the end customer.
Reservation Manager
Novatours OU
Tallinn
06.2018 - 12.2020
- Working in office, checking the booking system – reservations from agencies, dealing with foreign partners (e.g. Bulgaria, Turkey, Egypt and so on).
- Visiting hotels on different destinations during information tours (checking the hotels facilities, territory), making price offers for group tours and special agreements according customer`s request.
Receptionist - Sales Assistance
Hotel St.Barbara
Tallinn
10.2016 - 06.2018
- Welcoming guests, checking guests in and out of the hotel, dealing with guest queries, providing prompt and professional guest service to meet guest needs and ensure guest satisfaction.
- In 2018 – practice and writing master’s thesis based on current hotel business and increasing competitive ability.
Education
Bachelor of Science - Technical Translation
Euroacademy
Tallinn, Estonia06-2018
MBA - Economics And Business Administration
Euroacademy
Tallinn, Estonia06-2018
Some College (No Degree) - Linguistics And Translation
Universita Degli Studi "G. Annunzio"
Pescara, ItalySkills
- Microsoft Office proficiency
- Client Engagement
- Advertising and marketing
- Report Writing
- Customer relationship development
- Business Development
- Document Management
- Account Administration
Affiliations
- Traveling
- Motorcycling
- Video making
Languages
Russian
First Language
English
Advanced (C1)
C1
Estonian
Upper Intermediate (B2)
B2
Certification
- Sales and storytelling training for Elmia 2022 companies
Timeline
Sales and Key Account Specialist
ProvideU Assembly OU / ProvideU AB
03.2021 - Current
Reservation Manager
Novatours OU
06.2018 - 12.2020
Receptionist - Sales Assistance
Hotel St.Barbara
10.2016 - 06.2018
Bachelor of Science - Technical Translation
Euroacademy
MBA - Economics And Business Administration
Euroacademy
Some College (No Degree) - Linguistics And Translation
Universita Degli Studi "G. Annunzio"
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