Jelena Fleitin
Tallinn
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience.
Owing to long full-time parenting, learning became my passion.
Recently completed a comprehensive IT Support Specialist course.
Currently working on completion of Data Analytics course on Google platform Coursera.
Eagerly looking for new challenges where I can test acquired technical knowledge as well as to make a positive impact in ever-evolving world of IT and Swedbank organization.
Overview
11
11
years of professional experience
Work History
Freight Sales Assistant
DFDS
10.2016 - 02.2019
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Solved daily operational issues.
Sales Manager
Navirail
05.2009 - 09.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans in cooperation with company management.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- As a member of a small company also solved any operational issues, fulfilled secretary job responsibilities and simple IT tasks like maintaining a webpage.
Booking Agent
Navirail
04.2008 - 05.2009
- Maintained accurate records of all ferry bookings, enabling easy access to information and effective communication among team members.
- Assisted with the onboarding of new team members by sharing expertise in booking processes.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Carried out check-in procedure for cargo units booked on a ferry.
Education
Data Analytics
Google Coursera
Online01.2024
IT Support
Google Coursera
Online08.2023
Accounting Technology And Bookkeeping
Reiting OU
Tallinn2021
Port Management
Estonian Maritime Academy
Tallinn, EstoniaSkills
- Complex Problem-Solving
- Customer Service
- Operating systems
- Data management
- SQL
- Analytical mindset
- Teamwork
- Critical thinking
- Communication
Languages
Russian
Native language
English
Advanced
C1
Estonian
Advanced
C1
Finnish
Elementary
A2
German
Elementary
A2
Timeline
Freight Sales Assistant
DFDS
10.2016 - 02.2019
Sales Manager
Navirail
05.2009 - 09.2016
Booking Agent
Navirail
04.2008 - 05.2009
Data Analytics
Google Coursera
IT Support
Google Coursera
Accounting Technology And Bookkeeping
Reiting OU
Port Management
Estonian Maritime Academy
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