Jelizaveta Rööpmann
Tallinn
Summary
Dynamic leader with a proven track record at Lemon Gym, enhancing staff performance and customer satisfaction. Skilled in team building, leadership, and work planning. Elevated brand awareness through innovative promotional campaigns. Excelled in executive support and scheduling, demonstrating a commitment to excellence and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Administrator
MyFitness
10.2022 - Current
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Club Manager
Lemon Gym / Impuls Eesti
12.2021 - 10.2022
- Increased staff performance and engagement via motivational leadership.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Developed promotional campaigns to attract new customers and increase brand awareness.
Content Moderator
Sutherland Global Service
04.2021 - 09.2021
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
Administrator
Lemon Gym
07.2020 - 04.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Customer Service Representative
Peetri Pizza
02.2018 - 04.2020
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Contributed to increased revenue by upselling menu items and suggesting complementary dishes or beverages based on guests'' preferences.
Education
Bachelor of Arts - Personnel Management
EUAS
Tallinn, Estonia06.2026
High School Diploma -
Tallinna Läänemere Gümnaasium
Tallinn, Estonia06.2021
Skills
- Team Building and Leadership
- Work Planning and Prioritization
- Scheduling
- Goal Setting
- Executive Support
Languages
Russian
Native language
English
Upper intermediate
B2
Estonian
Upper intermediate
B2
Timeline
Administrator
MyFitness
10.2022 - Current
Club Manager
Lemon Gym / Impuls Eesti
12.2021 - 10.2022
Content Moderator
Sutherland Global Service
04.2021 - 09.2021
Administrator
Lemon Gym
07.2020 - 04.2021
Customer Service Representative
Peetri Pizza
02.2018 - 04.2020
Bachelor of Arts - Personnel Management
EUAS
High School Diploma -
Tallinna Läänemere Gümnaasium
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