Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warranty Specialist
WSOperations OU [Swappie]
Saeveski 10, Nomme, Tallinn
06.2024 - Current
I ensure customers get the help they need while following the company's terms and conditions.
Making sure claims meet warranty conditions, explaining warranty rules and coverage to customers, and also helping them in resolving issues and complaints.
Working as a team with the repair teams to fix or replace the items, as the case may be.
In some cases, I also make a refund if it is still within the return/refund period and the items are still in good condition.
Quality Control Specialist
Eippa WSOperations OU [Swappie]
Saeveski 10, Nomme, Tallinn
09.2021 - 06.2024
Ensure that the devices are in good shape and condition.
Ensure that the best products are passed to be sold through different measures of tests to ensure quality.
Ensure that the vision and mission of the company are at the forefront by discharging my responsibilities diligently.
Ensure that the information and expertise provided on products are up to company-based standards.