Jevgenia Šestakova
Tallinn
Summary
I’m a results-driven professional with a passion for knowledge management, process improvement, and digital transformation. I thrive on solving complex problems, organizing information in a way that makes people’s lives easier, and working across teams to create systems that actually work. I love bringing clarity to chaos and turning ideas into structured, scalable solutions.
Overview
10
10
years of professional experience
Work History
Training Content Developer
Fleet Complete
Tallinn
02.2023 - Current
- Built a company-wide Knowledge Base from scratch, using Salesforce, to support software, hardware, and API documentation. Collaborated closely with Product and Development and Hardware teams to create and updates documentation based on latest releases.
- Designed and launched a SharePoint-based Intranet to centralize internal documentation sharing across HR, Sales, Supply Chain, Delivery, Marketing, Product Development, and Hardware teams across Europe.
- Spearheaded a Europe wide business process mapping project over the course of a year, focusing on key workflows within Operations teams. Produced clear, standardized documentation that enhanced process visibility, boosted team efficiency, and improved overall quality. Earned the Project of the Year 2024 award for driving impact improvements, and fostering cross-departmental collaboration.
- Served as Project Manager for the implementation of the Task Tracker tool, aimed at improving installation quality and optimizing the work of the Delivery team and installers across Europe. Acted as a key link between the Delivery team and development team, gathering requirements, testing features, and ensuring the solution met real operational needs.
Product and Service Specialist
Top Connect OÜ
Tallinn
07.2018 - 10.2021
- Contributed to the implementation of a CRM system within the Commercial department, with a focus on marketing and partner management.
- Led projects aimed at improving CRM tools for internal teams and external partners, enhancing usability and efficiency.
- Coordinated the operational flow in commercial team of of seven members, ensuring smooth collaboration and process alignment.
- Participated in web-based solution development for resellers, conducting in-depth research from stakeholder interviews and testing to documentation and cost estimation.
Technical Support Operator
Top Connect OÜ
Tallinn
09.2016 - 06.2018
- Handled customer complaints with a solution-oriented approach, providing timely resolutions and suitable alternatives within established timeframes.
- Diagnosed software and network issues, ensuring efficient troubleshooting and minimizing downtime.
Sales Assistant
Stimbar OÜ
Tallinn
05.2015 - 08.2016
- Maintained the company's product catalog, ensuring accuracy and timely updates across all categories.
- Created pricing proposals and tailored commercial offers for retail chains, supporting sales strategies and negotiations.
Assistant in IT
Sinopa OÜ
Tallinn
01.2015 - 10.2015
- Entered and updated data in internal databases, ensuring accuracy and consistency across records.
- Maintained and published content on the company website, keeping information relevant and up to date.
Education
UX Design
Google UX Design
12-2021
Webdesign, UI/UX And Photoshop
Aurora Development OÜ
Tallinn03-2021
Project Management -
Äripäev
10.2019
Project Management -
Roamingwise
01.2016
Business And Information Technology -
Tallinn Technical University
09.2013
Informatics -
IT College
Tallinn09.2012
Economics And Information Technology -
Information Technology School IATI
06.2012
Tallinn Central High School -
Tallinn Central High School
06.2009
Tallinn High School of Humanities -
Tallinn High School of Humanities
06.2008
Skills
- Technical documentation
- Technical writing
- Process mapping
- Stakeholder engagement
- Training & Development
- Project management
- Figma
- Jira
- Excel
- Webflow
- Bamboo
- SalesForce
- Sharepoint
- HTML/CSS
Accomplishments
Led a year-long company-wide business process mapping initiative, targeting core workflows within Operations. Delivered standardized, easy-to-follow documentation that increased process transparency, improved team efficiency, and elevated overall quality. Recognized with the Project of the Year award for delivering measurable impact and strengthening cross-functional collaboration.
Personal Information
- Date of Birth: 06/05/92
- Driving License: B category
Languages
- English
- Estonian
- Russian
Timeline
Training Content Developer
Fleet Complete
02.2023 - Current
Product and Service Specialist
Top Connect OÜ
07.2018 - 10.2021
Technical Support Operator
Top Connect OÜ
09.2016 - 06.2018
Sales Assistant
Stimbar OÜ
05.2015 - 08.2016
Assistant in IT
Sinopa OÜ
01.2015 - 10.2015
UX Design
Google UX Design
Webdesign, UI/UX And Photoshop
Aurora Development OÜ
Project Management -
Äripäev
Project Management -
Roamingwise
Business And Information Technology -
Tallinn Technical University
Informatics -
IT College
Economics And Information Technology -
Information Technology School IATI
Tallinn Central High School -
Tallinn Central High School
Tallinn High School of Humanities -
Tallinn High School of Humanities
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