Jimmy Emmanuel Cifuentes Sagastume
Tallinn
Summary
I have experience working in the customer support field, back-office, security, and product field, I am an excellent communicator, I work well independently or in a team and I am exceptionally confident with people. I am a highly flexible individual and enjoy the challenge of adapting to a new environment.
Overview
6
6
years of professional experience
Work History
CRM Executive
Nabu Minds
10.2023 - 01.2024
- Enhanced customer relationships by implementing tailored CRM strategies and personalized marketing campaigns.
- Boosted customer retention rates through ongoing engagement initiatives, such as loyalty programs and targeted messaging.
- Collaborated with cross-functional teams to ensure CRM data accuracy and improve overall customer experience.
Fraud and Risk Analyst
Coolbet
08.2020 - 10.2023
- Payments and Security Analyst
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Leveraged statistical models to identify high-risk transactions, optimizing resources towards areas requiring enhanced scrutiny.
- Using KYC tools and processes to identify possible fraudulent activities and be able to communicate them between teams in an understandable language.
Customer Service Agent (Spanish)
TransferWise
03.2018 - 03.2020
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
Education
Psychology Degree -
Universidad San Carlos De Guatemala
Guatemala City, Guatemala11.2017
Skills
- Emotional Intelligence
- Communication skills
- Problem-Solving
- Attention to Detail
- Teamwork
- Customer Retention Strategies
- Analytical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Education
- Stress & Anxiety Management course
- Emotional Intelligence Certified Practitioner
- Mindfulness-Based Cognitive Therapy Certified Practitioner
References
- Thomas Gustafsson, Coolbet, +372 5351 4934
- Rogelio Valenzuela, TransferWise, +372 5402 6742
Timeline
CRM Executive
Nabu Minds
10.2023 - 01.2024
Fraud and Risk Analyst
Coolbet
08.2020 - 10.2023
Customer Service Agent (Spanish)
TransferWise
03.2018 - 03.2020
Psychology Degree -
Universidad San Carlos De Guatemala
Similar Profiles
Mats-Henry BargMats-Henry Barg
Member Service Representative at NABU Hamburg E.V.Member Service Representative at NABU Hamburg E.V.
Thomas TennhardtThomas Tennhardt
International Director, Member of Executive Board at NABU E.V.International Director, Member of Executive Board at NABU E.V.
Abheet TanwarAbheet Tanwar
SENIOR CLOUD ENGINEER at HAPPIEST MINDS TECHNOLOGIESSENIOR CLOUD ENGINEER at HAPPIEST MINDS TECHNOLOGIES