John Oluwafemi Akintobi
Tallinn
Summary
High-energy Technical support Specialist with proven leadership, critical thinking and project management abilities gained during 5-6-year administrative career. Experienced in managing clerical requirements of customer records safety and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Precise Customer service Experience with five years of experience. Expert in Opera and oscar protocols with training in technical Due diligence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Personable front desk Administrator with 4 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
An Experienced Customer Support Personnel with strong knowledge of CRM, Zendesk, Cryptocurrency and administration. A dedicated individual with adept knowledge of the Industry to successfully manage operations and provide an excellent service to customers via various channels. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Specialist/Front Office Administrator
Tallink grupp
08.2019 - Current
- Managed Over 50 incoming calls and emails per day from current customers and asked open-ended questions to determine needs and increased sales by 15%.
- Updated customer service database with new information, address changes and contact details.
- Researched issues with shipments, product damage and incorrect product amounts.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
- Pitched in to answer phones at main switchboard with phone lines.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interacted with customers by phone, email, or in-person to provide information.
- Screened visitors and issued badges to maintain safety and security.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
Administrative Assistant
Tallink hotels
01.2017 - 08.2019
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
arvato
09.2017 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times and also updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Administrative Assistant, Human Resources
kuramo Industries
09.2009 - 09.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, Restocked supplies and placed purchase orders to maintain adequate stock levels, Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff teams also received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data, Negotiated contracts with vendors and suppliers for office supplies, equipment and services. Developed strategies to streamline and improve office procedures. Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Maintained human resources regulatory compliance with local, state and federal laws. Educated employees on company policy and kept employee handbook current. Directed hiring and on boarding programs for new employees, Developed succession plans and promotion paths for staff.
Education
BBA - Business Administration
Euro Akadeemia
Tallinn, Estonia06.2019
Associate of Science - Political Science
Ekiti State University
Ekiti State, Nigeria06.2015
Skills
- Operational Requirement, Meeting Coordination and Support, Program and Services Promotion
- Travel Accommodations, Information Assistance, Processing Expenses, Inventory Supplies
- Reminder Calls, Hospitality and Accommodation, Office Systems Management
- Departmental Support, Write Reports, Permitting Requirements, Office Reception
- Performance Improvement, Inbound Phone Call Handling, Administrative Procedures, Managing Public Relations
- Customer Relationship Management, Customer Inquiries, Customer Engagement, Customer Service Management and Customer Interaction
Certification
- Customer Service Foundations, linkedin
- CAP - Certified Administrative Professional
- Marketing Analytics: Setting and Measuring KPIs, Linkedin
- Brand and Marketing Integration, NASBA
- Managing a Customer Service Team, Linkedin
Languages
Yoruba
Native language
English
Proficient
C2
Estonian
Elementary
A2
French
Elementary
A2
Russian
Elementary
A2
Timeline
Customer Service Specialist/Front Office Administrator
Tallink grupp
08.2019 - Current
Customer Service Representative
arvato
09.2017 - 06.2018
Administrative Assistant
Tallink hotels
01.2017 - 08.2019
Administrative Assistant, Human Resources
kuramo Industries
09.2009 - 09.2015
BBA - Business Administration
Euro Akadeemia
Associate of Science - Political Science
Ekiti State University
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