Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Work Availability
Timeline
SoftwareDeveloper

Jonathan de Melo Costa

Tallinn,Harjumaa

Summary

Experienced Consumer Trust Specialist with a demonstrated history of working in the banking and technology industries. Skilled in Data Analysis, Fraud Detection, KYC, AML, Payments, Customer Support and Translations (Portuguese). Strong business development professional with a Bachelor of Technology focused in IT Management and Specialization in Data Science and Machine Learning from Pontifical Catholic University of Campinas.

Overview

14
14
years of professional experience
1
1
Certification
6
6
years of post-secondary education

Work History

Fraud Prevention Specialist

Twilio
Tallinn
09.2020 - Current
  • Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
  • Provided training to new team members on fraud prevention techniques and company policies.
  • Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
  • Enhanced fraud detection capabilities through the integration of new technologies and data analysis tools.
  • Assisted in the development of anti-fraud policies, procedures, and controls.

Anti-Money Laundering Investigator

TransferWise
Tallinn
03.2019 - 07.2020
  • Monitored accounts for unusual activity that could indicate attempts at illegal financial transactions.
  • Conducted data analysis on transactions to identify patterns indicative of money laundering or terrorist financing activities.
  • Maintained up-to-date knowledge of global anti-money laundering legislation and developments in the field.
  • Developed and implemented new policies, procedures, and processes for detecting money laundering activity.
  • Prepared detailed reports summarizing findings from investigations into suspected cases of money laundering or terrorist financing.

Customer Support Specialist and Translator

TransferWise
Tallinn
08.2017 - 03.2019
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked with cross-functional teams to achieve goals.
  • Proofread translated documents for accuracy and completeness.
  • Translated client documents between languages.

Bank Clerk

Caixa Econômica Federal
Campinas e Região
09.2012 - 05.2017
  • Analyzed credit histories and approved and denied applications for loans or credit cards.
  • Advised customers on various products offered by the bank such as savings plans or investments.
  • Built and maintained client relationships through quality, personalized interactions.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Conducted research for internal audits related to compliance with regulations and procedures.

Research and Mapping Agent

IBGE - Brazilian Institute of Geography and Statistics
Maceió
07.2011 - 09.2012
  • Organized and managed large amounts of data from multiple sources for use in statistical studies.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Collected and analyzed data on population density, demographic characteristics and annual precipitation patterns.
  • Revised existing maps and charts, making corrections, adjustments and updates.
  • Trained entry-level departmental employees on different GIS and GPS software packages to enhance team performance.

Education

Specialization - Data Science and Machine Learning

Pontifical Catholic University of Campinas
Campinas, SP, Brazil
01.2022 - 12.2023

Bachelor of Technology - BTech - Computer/Information Technology Administration and Management

Pontifical Catholic University of Campinas
Campinas, SP, Brazil
12.2012 - 12.2016

Skills

  • Data analysis
  • Data visualization
  • Structured query language (SQL)
  • Python programming

Certification

  • ISO/IEC 20000 ITSM Foundation
  • ITIL Foundation

Languages

Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2

Interests

Data Analytics

Data Science

Data Storage

Linux Server

Server Administration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Specialization - Data Science and Machine Learning

Pontifical Catholic University of Campinas
01.2022 - 12.2023

Fraud Prevention Specialist

Twilio
09.2020 - Current

Anti-Money Laundering Investigator

TransferWise
03.2019 - 07.2020

Customer Support Specialist and Translator

TransferWise
08.2017 - 03.2019

Bachelor of Technology - BTech - Computer/Information Technology Administration and Management

Pontifical Catholic University of Campinas
12.2012 - 12.2016

Bank Clerk

Caixa Econômica Federal
09.2012 - 05.2017

Research and Mapping Agent

IBGE - Brazilian Institute of Geography and Statistics
07.2011 - 09.2012

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Jonathan de Melo Costa