Joseph Jaiyeola
Tallinn
Summary
Experienced professional with a proven track record of over 12 years in operational excellence and business growth. Demonstrates expertise in resource management, compliance, and continuous improvement strategies aligned with company objectives. Committed to delivering exceptional customer service and adept at handling multiple tasks simultaneously. Strong focus on fostering profitable professional relationships that drive positive business results.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
Mo-Jake Consults
2023.08 - 2024.08
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Compliance Administrator / AML Specialist
Payeer OÜ
2022.07 - 2023.07
- Analyzed written reports and statements to verify regulatory compliance.
- Provided excellent customer service, communicating commercial information to internal contract team.
- Conducted thorough background investigations with appropriate due diligence.
- Managed over 30 customers daily.
Relationship Executive
Fintech Legal Center
2021.01 - 2022.10
- Developed and executed targeted relationship and account development strategy
- Investigated and resolved customer complaints to foster satisfaction
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics, and developing and optimizing informative content.
- Increased sales by 20%
Management Consultant
Mo-Jake Consults
2013.02 - 2019.04
- Established improved workflows to maximize communication and efficiency.
- Led work streams and key tasks on consultancy projects, interfacing with clients and key stakeholders.
- Managed 15 team members.
- Helped business clients improve customer satisfaction and achieve measurable results.
Recruiter Specialist
Royal Mail UK
2011.11 - 2013.01
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advertisement to job off
- Onboarded over 30 people.
Receptionist
South London and Maudsley NHS Foundation Trust
2011.06 - 2012.05
- Welcomed visitors and patients professionally and provided professional assistance
- Interacted with over 40 patients and visitors daily.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Education
MBA - Management
Estonian Business School
Estonia02.2022
Certified Agile Leadership - CAL
Scrum Alliance
Colorado, USA04.2024
Certificate - Know your Customer (KYC) & Customer Due Diligence (CDD)
Alison
United Kingdom12.2022
Certified Scrum Master - CSM
Scrum Alliance
Colorado, USA06.2022
Certificate - AML/CTF Blockchain/ Fintech Compliance
Fintech Legal Center
Tallinn, Estonia07.2021
Certificate - Digital Marketing
Google
USA04.2021
Bsc (Hons) - International Law and Diplomacy
Babcock University
Nigeria06.2009
Certificate in - Interfaith Conflict Resolution
United States Institute of Peace
Washington, USA11.2008
Certificate in - Conflict Analysis
United States Institute of Peace
Washington, USA06.2007
Post Graduate - Social Sciences: International Conflicts
Kingston University
London01.2012
Skills
- Proactive and Focused
- Correcting Discrepancies
- Critical Thinking
- Customer Service
- Time Management
- Excellent Communication
- Account Management
- Business Relationship Management
- Problem Anticipation and Resolution
- Attention to Detail
- Team Support
- Project Management
- Leadership
- Resourcefulness
- Customer Relationship Management (CRM)
- Complaint Handling
Timeline
Customer Support Specialist
Mo-Jake Consults
2023.08 - 2024.08
Compliance Administrator / AML Specialist
Payeer OÜ
2022.07 - 2023.07
Relationship Executive
Fintech Legal Center
2021.01 - 2022.10
Management Consultant
Mo-Jake Consults
2013.02 - 2019.04
Recruiter Specialist
Royal Mail UK
2011.11 - 2013.01
Receptionist
South London and Maudsley NHS Foundation Trust
2011.06 - 2012.05
MBA - Management
Estonian Business School
Certified Agile Leadership - CAL
Scrum Alliance
Certificate - Know your Customer (KYC) & Customer Due Diligence (CDD)
Alison
Certified Scrum Master - CSM
Scrum Alliance
Certificate - AML/CTF Blockchain/ Fintech Compliance
Fintech Legal Center
Certificate - Digital Marketing
Google
Bsc (Hons) - International Law and Diplomacy
Babcock University
Certificate in - Interfaith Conflict Resolution
United States Institute of Peace
Certificate in - Conflict Analysis
United States Institute of Peace
Post Graduate - Social Sciences: International Conflicts
Kingston University
Similar Profiles
James DetterJames Detter
Maintenance Assistant at Jake BarnhillMaintenance Assistant at Jake Barnhill
Jake LindblomJake Lindblom
Whyalla McDonald's at Jake LindblomWhyalla McDonald's at Jake Lindblom
Javier PaulinoJavier Paulino
Customer Service Associate at Jake Storage ContainersCustomer Service Associate at Jake Storage Containers