Kadi Raus

• Communicating with teams and stakeholders to ensure alignment and understanding of requirements
• Analyzing and scoping new requirements for projects and updates
• Changing JSON configuration to meet client and project needs
• Creating detailed instructions and documentation for various processes
• Maintaining client satisfaction and helping them maximize the platform's benefits

• Responsible for executing technical tasks related to various company services.
• Actively engage with clients, contributing to projects aimed at enhancing the customer experience.
• Participate in internal projects and manage small projects to ensure their successful completion.
  

Additionally, due to departmental restructuring during the transition period, I have taken on the following responsibilities:

• Overseeing and organizing the operations of the Support unit (including the office) with a focus on quality, timeliness, and alignment with the company's objectives.
• Efficiently distributing work tasks among department employees and conducting regular 1:1 meetings.

• Provide technical support, contract preparation, and improve the use of Zoho.
• Manage small projects, ensuring their successful completion.
• Conducted offline monitoring within the framework of a project at LHV from July 1, 2023, to August 31, 2023

• Provide virtual assistant services to small businesses, start-ups, and e-residents.
• Handle day-to-day administrative tasks such as email/calendar management, event organization, and document preparation.
• Event planning
• Assist with AML checklist documents, KYC/AML verifications, and compliance procedures.
• conduct comprehensive background checks and verification procedures on clients in accordance with the Money Laundering and Terrorist Financing Prevention Act.
• Collect and verify necessary documentation, including copies of identification documents and extracts from commercial registers.
• Build and implement a robust verification procedure for the client, ensuring compliance with regulatory requirements.
• Administer questionnaires, perform identity checks, and conduct thorough investigations to ensure compliance with KYC/AML regulations.
• Play an active role in marketing, sales, customer onboarding, and satisfaction.

• Prepare accounting contracts, offers, and manage client debtors.
• Communicate with clients and legal departments to ensure smooth operations.
• Organize departmental events and support ongoing projects.
• Assist senior accountants with purchase and sales invoices, bank transactions, and annual financial statements.
• Conduct comprehensive background checks and verification procedures on clients in accordance with the Money Laundering and Terrorist Financing Prevention Act and internal procedures of Grant Thornton.
• Collect and verify necessary documentation, including copies of identification documents and extracts from commercial registers.