Summary
Overview
Work history
Education
Skills
Timeline
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Kadri Läns

Kadri Läns

Tallinn,Estonia

Summary

Dynamic professional with a strong foundation in strategic planning and leadership, adept at maintaining calm under pressure. Demonstrates exceptional problem-solving and communication skills, with a proven ability to excel in public speaking and team building. Committed to leveraging resourcefulness and strategic insight to drive organisational success.

Overview

13
13
years of professional experience

Work history

Senior Compliance Specialist

Lightyear
03.2024 - 09.2025
  • Built and optimized end-to-end processes in customer operations, payment operations, and compliance operations.
  • Oversaw transaction monitoring and market abuse alerting systems.
  • Conducted enhanced due diligence (EDD), including source of funds (SOF) and source of wealth (SOW) verifications.
  • Developed and implemented vulnerable customer handling procedures.
  • Reviewed and managed corporate action communications and dividend payout processing.
  • Processed payments and ensured operational excellence in related workflows.
  • Acted as interim Head of Customer Operations during leave periods, managing teams across customer support, payments, and compliance operations.
  • Supported and contributed to external audits.

Compliance Operations Specialist

Lightyear
07.2023 - 03.2024

Operations Specialist

Lightyear
03.2022 - 07.2023

APAC Senior Lead

Wise
06.2021 - 03.2022
  • Setting and reviewing operational goals aligned with global strategy
  • Monitoring performance against KPIs and identifying improvement areas
  • Validating forecasts and ensuring workforce planning meets service levels
  • Managing team budgets and supporting resource planning with crossfunctional teams
  • Providing tools, training, and guidance for daily operations and people management
  • Conducting hiring interviews, setting job expectations, and onboarding new leads
  • Leading regular 1:1s and GrowWise reviews, giving feedback, and approving compensation changes

APAC Lead

Wise
09.2018 - 06.2021

Customer Support Associate

Wise
01.2018 - 09.2018

Reservations Agent

Kakslauttanen Arctic Resort
10.2017 - 01.2018

Front Office Supervisor

TallinnHotels OÜ - Savoy Boutique*****
08.2016 - 05.2017

Front Office Supervisor

Meriton Hotels AS - Park Inn by Radisson Meriton Conference and Spa Hotel Tallinn
01.2015 - 07.2016
  • Responsible for training and supervising front office staff, serving as acting front office manager during absences, and handling real-time issue resolution.
  • Managed billing and invoicing, actively promoted hotel services, and oversaw reservations and bookings.
  • Implemented Club Carlson standards and procedures across the hotel, regularly analyzing performance metrics and adjusting strategies to improve outcomes.

Front Office Receptionist

Meriton Hotels AS - Park Inn by Radisson Meriton Conference and Spa Hotel Tallinn
01.2015 - 05.2015

Legal Intern

Tartu City Government
01.2013 - 01.2014

Sales Assistant

OÜ Viking Forell
01.2013 - 01.2014
  • Handled client communications via phone and email, prepared price quotations, conducted client meetings, and assisted with staff coordination and management.

Education

Law - English Language and Literature

University of Tartu

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Public speaking
  • Team building
  • Strategic planning
  • Leadership
  • Resourcefulness

Timeline

Senior Compliance Specialist

Lightyear
03.2024 - 09.2025

Compliance Operations Specialist

Lightyear
07.2023 - 03.2024

Operations Specialist

Lightyear
03.2022 - 07.2023

APAC Senior Lead

Wise
06.2021 - 03.2022

APAC Lead

Wise
09.2018 - 06.2021

Customer Support Associate

Wise
01.2018 - 09.2018

Reservations Agent

Kakslauttanen Arctic Resort
10.2017 - 01.2018

Front Office Supervisor

TallinnHotels OÜ - Savoy Boutique*****
08.2016 - 05.2017

Front Office Supervisor

Meriton Hotels AS - Park Inn by Radisson Meriton Conference and Spa Hotel Tallinn
01.2015 - 07.2016

Front Office Receptionist

Meriton Hotels AS - Park Inn by Radisson Meriton Conference and Spa Hotel Tallinn
01.2015 - 05.2015

Legal Intern

Tartu City Government
01.2013 - 01.2014

Sales Assistant

OÜ Viking Forell
01.2013 - 01.2014

Law - English Language and Literature

University of Tartu
Kadri Läns