Kadri Läns
Tallinn,Estonia
Summary
Dynamic professional with a strong foundation in strategic planning and leadership, adept at maintaining calm under pressure. Demonstrates exceptional problem-solving and communication skills, with a proven ability to excel in public speaking and team building. Committed to leveraging resourcefulness and strategic insight to drive organisational success.
Overview
13
13
years of professional experience
Work history
Senior Compliance Specialist
Lightyear
03.2024 - 09.2025
- Built and optimized end-to-end processes in customer operations, payment operations, and compliance operations.
- Oversaw transaction monitoring and market abuse alerting systems.
- Conducted enhanced due diligence (EDD), including source of funds (SOF) and source of wealth (SOW) verifications.
- Developed and implemented vulnerable customer handling procedures.
- Reviewed and managed corporate action communications and dividend payout processing.
- Processed payments and ensured operational excellence in related workflows.
- Acted as interim Head of Customer Operations during leave periods, managing teams across customer support, payments, and compliance operations.
- Supported and contributed to external audits.
Compliance Operations Specialist
Lightyear
07.2023 - 03.2024
Operations Specialist
Lightyear
03.2022 - 07.2023
APAC Senior Lead
Wise
06.2021 - 03.2022
- Setting and reviewing operational goals aligned with global strategy
- Monitoring performance against KPIs and identifying improvement areas
- Validating forecasts and ensuring workforce planning meets service levels
- Managing team budgets and supporting resource planning with crossfunctional teams
- Providing tools, training, and guidance for daily operations and people management
- Conducting hiring interviews, setting job expectations, and onboarding new leads
- Leading regular 1:1s and GrowWise reviews, giving feedback, and approving compensation changes
APAC Lead
Wise
09.2018 - 06.2021
Customer Support Associate
Wise
01.2018 - 09.2018
Reservations Agent
Kakslauttanen Arctic Resort
10.2017 - 01.2018
Front Office Supervisor
TallinnHotels OÜ - Savoy Boutique*****
08.2016 - 05.2017
Front Office Supervisor
Meriton Hotels AS - Park Inn by Radisson Meriton Conference and Spa Hotel Tallinn
01.2015 - 07.2016
- Responsible for training and supervising front office staff, serving as acting front office manager during absences, and handling real-time issue resolution.
- Managed billing and invoicing, actively promoted hotel services, and oversaw reservations and bookings.
- Implemented Club Carlson standards and procedures across the hotel, regularly analyzing performance metrics and adjusting strategies to improve outcomes.
Front Office Receptionist
Meriton Hotels AS - Park Inn by Radisson Meriton Conference and Spa Hotel Tallinn
01.2015 - 05.2015
Legal Intern
Tartu City Government
01.2013 - 01.2014
Sales Assistant
OÜ Viking Forell
01.2013 - 01.2014
- Handled client communications via phone and email, prepared price quotations, conducted client meetings, and assisted with staff coordination and management.
Education
Law - English Language and Literature
University of Tartu
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
Timeline
Senior Compliance Specialist
Lightyear
03.2024 - 09.2025
Compliance Operations Specialist
Lightyear
07.2023 - 03.2024
Operations Specialist
Lightyear
03.2022 - 07.2023
APAC Senior Lead
Wise
06.2021 - 03.2022
APAC Lead
Wise
09.2018 - 06.2021
Customer Support Associate
Wise
01.2018 - 09.2018
Reservations Agent
Kakslauttanen Arctic Resort
10.2017 - 01.2018
Front Office Supervisor
TallinnHotels OÜ - Savoy Boutique*****
08.2016 - 05.2017
Front Office Supervisor
Meriton Hotels AS - Park Inn by Radisson Meriton Conference and Spa Hotel Tallinn
01.2015 - 07.2016
Front Office Receptionist
Meriton Hotels AS - Park Inn by Radisson Meriton Conference and Spa Hotel Tallinn
01.2015 - 05.2015
Legal Intern
Tartu City Government
01.2013 - 01.2014
Sales Assistant
OÜ Viking Forell
01.2013 - 01.2014
Law - English Language and Literature
University of Tartu