Kairi Tozen-Pütsepp

Imago relationship/couples advanced therapist - having my own practice in Tallinn Kalamaja.

Also supervising other specialists, who work with people. Training enterprises and teams in communication and healthy relationships.

Training couples/parents in group workshops, individual and couple therapy sessions.

eaching children in Tallinn's different schools in elective classes "Relationship and communication".

• Provided mental health support to service users, as well as signposting community resources and local charities.
• Liaised between patients and their families, facilitating effective communication during crisis moments.
• Initiated risk assessments to assess psychological and social factors.
• Created targeted support programmes based on client interviews and assessments.
• Documented abnormalities, risks and changes of behaviour to plan for next course of treatment.
• Developed and implemented individualised treatment plans to fit client goals and objectives.
• Monitored client progress to update case records and reports.
• Developed personalised treatment plans, enhancing individual recovery processes.

• Assessed validity of information sources, guaranteed reliable data collection.
• Implemented strict adherence to ethical guidelines throughout the research process.
• Improved research efficiency by meticulously organising data and files.
• Streamlined workflow with efficient time-management skills.
• Wrote scholarly articles, papers and books related to field of expertise.
• Documented all procedures meticulously to ensure repeatability of experiments.
• Successfully delivered on tasks within tight deadlines.
• Delivered high-quality results within budget and timeframe targets.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Wrote reports outlining project progress and results.

• Improved customer relations with proactive service policies.
• Coordinated with cross-functional teams, fostering collaboration and innovation.
• Led strategic planning initiatives for company growth.
• Advanced corporate social responsibility initiatives demonstrating commitment to sustainable practices.
• Directed day-to-day work of many people and motivated teams to exceed objectives.

• Directed day-to-day work of employees and motivated teams to exceed objectives.
• Directed administration and optimisation of financial operations, payroll and accounting processes.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Facilitated ongoing website updates and maintenance to align with brand evolution.
• Managed daily operations, ensuring smooth running of the business.
• Researched market trends and consumer behaviour to support business decision-making.

• Conformed letters, emails and forms to office standards and corrected colleagues' work.
• Improved client relationships through professional telephone etiquette.
• Followed written and verbal procedures, completing tasks with accuracy and efficiency.
• Coordinated events that resulted in positive company exposure.
• Prepared financial statements with high attention to detail; minimised accounting errors.
• Maintained confidential records, safeguarding sensitive corporate information.
• Maintained accurate and up-to-date databases containing confidential information.
• Assisted in HR duties, resulting in streamlined hiring processes.
• Conducted research and gathered information from multiple sources to present clear results.

• Improved office efficiency by organising and managing files.
• Handled basic invoicing and mail management for office staff.
• Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
• Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
• Facilitated smoother meetings by preparing meeting rooms and materials in advance.
• Processed invoices and payments using accounting software.
• Coordinated staff schedules, ensuring smooth daily operations.
• Entered handwritten data into computers for easy retrieval.

• Drafted business letters and emails to facilitate clear communication.
• Typed and edited documents and presentations for manager.
• Received, sorted and distributed incoming mail.
• Managed time effectively to meet deadlines.