Karina Hokkanen
Tallinn
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Passionate about the hospitality industry, with a strong desire to contribute to the success of the Hotel and continue advancing in my career within the organization. Versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Park Inn By Radisson Meriton Conference & Spa Hotel Tallinn
05.2022 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Customer Service Representative
Sportland Eesti AS
10.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Koduekstra OÜ
06.2021 - 08.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Cashier
McDonald's
05.2020 - 08.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Bachelor of Applied Studies - Tourism And Hotel Management
Tartu University
Pärnu05.2026
Skills
- Hospitality Services
- Team Building and Supervision
- Guest Relations
- Problem-Solving Skills
- Staff Supervision
- Time Management
- Conflict Resolution
- Stress Resilient
Additional Information
Fluent in English, Estonian, and Russian (native language). Currently acquiring proficiency in Finnish to broaden communication capabilities. Actively engaged in continuous learning and skill enhancement to stay abreast of industry trends and best practices. Gained valuable practical experience during a reception work placement in Lithuania. This experience was instrumental in broadening my understanding of diverse hospitality practices and fueled my desire for continued professional growth within the industry.
Languages
Russian
Native language
Estonian
Upper intermediate
B2
English
Upper intermediate
B2
Finnish
Beginner
A1
Timeline
Front Desk Supervisor
Park Inn By Radisson Meriton Conference & Spa Hotel Tallinn
05.2022 - Current
Customer Service Representative
Sportland Eesti AS
10.2021 - 04.2022
Customer Service Cashier
Koduekstra OÜ
06.2021 - 08.2021
Customer Service Cashier
McDonald's
05.2020 - 08.2020
Bachelor of Applied Studies - Tourism And Hotel Management
Tartu University
Similar Profiles
Olga-Marleen KivilaanOlga-Marleen Kivilaan
Cafe Supervisor at Cafe Mademoiselle at park inn by radisson meriton conference & spaCafe Supervisor at Cafe Mademoiselle at park inn by radisson meriton conference & spa
Marian Debbie CastilloMarian Debbie Castillo
Food and Beverage Services at Park Inn by Radisson HotelFood and Beverage Services at Park Inn by Radisson Hotel
LILIAN LAURE YOUMULILIAN LAURE YOUMU
Housekeeping Room Attendant at PARK INN RADISSON HOTELHousekeeping Room Attendant at PARK INN RADISSON HOTEL