Karli Ling

Quality Assurance Engineer

Proekspert AS

01.2014 - 07.2025

Optimized test cases to maximize success of manual software testing.
Met tight deadlines to satisfy client demands and project timelines.
Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
Reduced defect rates by designing and executing comprehensive test plans and test cases.
Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
Conducted root cause analysis for defects, leading to targeted improvements in the production process.
Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
Supported successful product launches by conducting extensive pre-release testing and validation activities.
Enhanced customer satisfaction by promptly addressing issues identified during user acceptance testing.
Increased product reliability by performing thorough regression testing on each release cycle.
Demonstrated new product features and functionality to project stakeholders.
Assessed software bugs and compiled findings along with suggested resolutions for development team members.
Collaborated closely with development teams to improve software functionality and stability.
Implemented automated testing solutions where appropriate, reducing manual testing effort and increasing overall test coverage.
Assisted in training new QA engineers, providing guidance on best practices and company-specific procedures.
Proposed development and testing improvements to positively impact usability, function and performance.
Ran automated test suites and evaluated performance, functionality and scalability.
Produced and maintained technical documentation for project reference.
Conducted detailed risk assessments for new software releases, ensuring readiness and stability before launch.
Oversaw creation and maintenance of detailed test documentation, improving traceability and compliance.
Documented testing procedures for developers and future testing use.
Tested functional and compatibility of new programs or updates in comparison to existing applications.
Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Kept scripts and test cases updated with current requirements.
Recommended changes and corrections to developers for optimal software performance and usability.
Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Built automated test scripts to handle repetitive software testing work.
Developed and maintained defect databases for known issues.
Advised developers on problems with databases, performance and other issues.
Completed pre-implementation testing for new system modifications to assess potential impacts.
Authored and maintained well-organized, efficient and successful manual test cases for entire team.

Customer Support Specialist

Navirec

01.2012 - 10.2013

Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Developed strong relationships with clients, resulting in repeat business and positive feedback.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Specialist/Cleaning Crew Supervisor

Sargontes

Tallinn

01.2009 - 12.2012

Summary

Overview

Work History

Quality Assurance Engineer

Customer Support Specialist

Specialist/Cleaning Crew Supervisor

Skills

Software

Certification

Languages

Accomplishments

Timeline

Quality Assurance Engineer

Customer Support Specialist

Specialist/Cleaning Crew Supervisor

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