Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karmen Raja

Espoo

Summary

Highly-motivated and positive person with 4+ years of experience in customer service. I'm a team-player and have good communication and problem solving skills.

Overview

4
4
years of professional experience

Work History

Shift Manager

FIN-Piano OY
05.2024 - 07.2024
  • Established and maintained organized working environment for the team.
  • Handled and resolved customer complaints.
  • Made sure that health, hygiene and safety guidelines were being followed.
  • Worked closely with other shift managers to ensure smooth transitions between the shifts.


Waitress/Bartender

FIN-Piano OY
07.2023 - 05.2024
  • Greeted customers and provided excellent service.
  • Worked in a cash register taking orders and handling payments.
  • Kept my working area and restaurant always clean and tidy.
  • Prepared hot drinks and cocktails.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.

Shift Manager, Customer Service

Hesburger
08.2021 - 06.2023
  • Performed serving, cleaning, preparing meals and stocking to company's standards.
  • Exhibited calm demeanor during periods of high volume or unusual events to keep restaurant operating smoothly and set positive example for the team.
  • Opened and closed the restaurant and monitored shift changes.
  • Handled and resolved customer complaints.

Waitress Internship

LaSpa Group OÜ
11.2020 - 01.2021
  • Greeted, seated and served customers, presented menus and described specials.
  • Participated in dining room sidework such as preparing menus and arranging silverware packages.
  • Explained menu items and suggested appropriate options for food allergies.
  • Performed specialized services such as bottle openings and chiller setups.

Education

High School Diploma -

Rakvere Vocational School
Rakvere, Estonia
06.2021

Skills

  • Customer service
  • Food preparation and safety
  • Accurate money handling
  • Specials promotion and upselling
  • Communication and presentation skills
  • Problem solving and decision making

Languages

Estonian
Native language
English
Proficient
C2
Finnish
Intermediate
B1

Timeline

Shift Manager

FIN-Piano OY
05.2024 - 07.2024

Waitress/Bartender

FIN-Piano OY
07.2023 - 05.2024

Shift Manager, Customer Service

Hesburger
08.2021 - 06.2023

Waitress Internship

LaSpa Group OÜ
11.2020 - 01.2021

High School Diploma -

Rakvere Vocational School

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Karmen Raja