Karmen Raja
Espoo
Summary
Highly-motivated and positive person with 4+ years of experience in customer service. I'm a team-player and have good communication and problem solving skills.
Overview
4
4
years of professional experience
Work History
Shift Manager
FIN-Piano OY
05.2024 - 07.2024
- Established and maintained organized working environment for the team.
- Handled and resolved customer complaints.
- Made sure that health, hygiene and safety guidelines were being followed.
- Worked closely with other shift managers to ensure smooth transitions between the shifts.
Waitress/Bartender
FIN-Piano OY
07.2023 - 05.2024
- Greeted customers and provided excellent service.
- Worked in a cash register taking orders and handling payments.
- Kept my working area and restaurant always clean and tidy.
- Prepared hot drinks and cocktails.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Shift Manager, Customer Service
Hesburger
08.2021 - 06.2023
- Performed serving, cleaning, preparing meals and stocking to company's standards.
- Exhibited calm demeanor during periods of high volume or unusual events to keep restaurant operating smoothly and set positive example for the team.
- Opened and closed the restaurant and monitored shift changes.
- Handled and resolved customer complaints.
Waitress Internship
LaSpa Group OÜ
11.2020 - 01.2021
- Greeted, seated and served customers, presented menus and described specials.
- Participated in dining room sidework such as preparing menus and arranging silverware packages.
- Explained menu items and suggested appropriate options for food allergies.
- Performed specialized services such as bottle openings and chiller setups.
Education
High School Diploma -
Rakvere Vocational School
Rakvere, Estonia06.2021
Skills
- Customer service
- Food preparation and safety
- Accurate money handling
- Specials promotion and upselling
- Communication and presentation skills
- Problem solving and decision making
Languages
Estonian
Native language
English
Proficient
C2
Finnish
Intermediate
B1
Timeline
Shift Manager
FIN-Piano OY
05.2024 - 07.2024
Waitress/Bartender
FIN-Piano OY
07.2023 - 05.2024
Shift Manager, Customer Service
Hesburger
08.2021 - 06.2023
Waitress Internship
LaSpa Group OÜ
11.2020 - 01.2021
High School Diploma -
Rakvere Vocational School
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