Karolina Lass
Summary
Motivated waitress with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
Work History
Waitress Supervisor
Kalana Äär
06.2023 - Current
- Handled the cash register
- Supervised server staff and simultaneously served costumers.
- Assigned work tasks and coordinated activities of dining room personnel to provide successful service to guests.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Waitress
Kalana Äär
06.2022 - 08.2022
- Kept updated knowledge of the menu, recommending specific items according to preferences and food allergies.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Intern
Radio
10.2022 - 12.2022
- Served food and beverages with focused attention to customer needs.
- Maintained good relationships with regular guests.
- Worked with POS system to place orders and manage bills.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Restaurant Service
Tallinn School of Service
Tallinn, Estonia06.2023
Skills
- Cash Handling
- Tableside Service
- Food and Beverage Service
- Upselling Techniques
- Safe Food Handling Guidelines
- Conflict and Complaint Resolution
Languages
Estonian
Native language
English
Advanced
C1
Additional Information
Aivo Palm - Seven Seas cruises Captain
E-mail: aivo.palm@gmail.com
Tel: 5345 6781
Kaimar Palm - Teacher and manager at Kalana Äär
E-mail: kaimar.palm@teeninduskool.ee
Tel: 5666 6248
Timeline
Waitress Supervisor
Kalana Äär
06.2023 - Current
Intern
Radio
10.2022 - 12.2022
Waitress
Kalana Äär
06.2022 - 08.2022
Restaurant Service
Tallinn School of Service
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