Karolina Veselova
Tallinn
Summary
Enthusiastic, customer-focused and highly motivated sales assistant with more than 6 years experience of administrative work and customer service. Able to work under pressure and collaborate with a team. Dedicated to increasing sales and improving quality of service by providing customers with careful consideration and support.
Overview
11
11
years of professional experience
Work History
Assistant Sales Manager
SIA Ceram Optec
01.2019 - 04.2021
- Daily verbal and written communication with clients and all departments.
- Daily work with Microsoft Dynamix AX , Microsoft Office and Outlook.
- Busy work environment with multiple phone lines and e-mails.
- Purchase and Sales orders creation.
- Order control at all stages. From receiving an order to shipping.
Purser Assistant /Assistant Manager of Hotel
SIA Tallink Latvija
04.2013 - 04.2018
- Work with booking programs. Answering e-mails, daily phone calls (Foreign calls, internal ship communication.
- Greeting passengers , preparing keys for the cabins.
- Customer service, solving passenger problems and complaints.
- Work with cash register and direct sales.
Warehouse Worker
Matalan
12.2012 - 02.2013
- Main responsibilities - control of orders at all stages.
- Managed warehouse operations and verified proper shipment procedures.
Receptionist Trainee
Grecotel Hotels & Resorts
06.2010 - 09.2010
- Welcomed customers, answered general questions.
- Resolved customer problems and complaints.
- Corresponded with clients through e-mail, phone.
Education
Bachelor of Science - Tourism And Hospitality / Business Administration
Yaşar Üniversitesi
Izmir, TurkeyBachelor of Science - Tourism And Hotel Management
Rezekne Academy Of Technologies
Latvia06.2013
Skills
Strong verbal and written communication
Organized and detail oriented
Teamwork and flexibility
Customer focused
Languages
Latvian, Russian
Native language
English
Advanced
C1
Timeline
Assistant Sales Manager
SIA Ceram Optec
01.2019 - 04.2021
Purser Assistant /Assistant Manager of Hotel
SIA Tallink Latvija
04.2013 - 04.2018
Warehouse Worker
Matalan
12.2012 - 02.2013
Receptionist Trainee
Grecotel Hotels & Resorts
06.2010 - 09.2010
Bachelor of Science - Tourism And Hospitality / Business Administration
Yaşar Üniversitesi
Bachelor of Science - Tourism And Hotel Management
Rezekne Academy Of Technologies
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