Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Katariina Triin Treffner

Kose
Katariina Triin Treffner

Summary

A great communicator with years of customer service experience in the VIP areas of clubs, lounges and restaurants in both Europe and Asia. Experienced in VIP services from event planning to succeeding in performance. Love to work with people. I truly believe my mission in life is to give people great experiences, and I am a true believer of celebrating life!


Seasoned lawyer with a proven track record at Pärnu City Government, adept in legal research and building trust with clients. Expert in negotiating settlements and drafting contracts, I've successfully managed claims worth over $2.5 million. My analytical reasoning and ability to mediate disputes have consistently led to favorable case outcomes, enhancing client satisfaction and fostering professional growth.

Overview

16
years of professional experience

Work History

Club Hollywood

VIP Manager & Customer Relations
07.2012 - 08.2015

Job overview

  • Oversaw budgeting processes related to VIP management operations, ensuring that all expenses were adequately allocated without sacrificing quality or service standards.
  • Established partnerships with luxury brands to offer exclusive benefits for VIP guests, elevating the overall experience provided by our establishment.
  • Managed exclusive events for VIP guests, ensuring a memorable experience tailored to their preferences.
  • Monitored revenue growth by analyzing sales reports and identifying areas of improvement within the department.
  • Enhanced VIP guest satisfaction by providing personalized services and attending to special requests.
  • Identified opportunities for upselling premium products or services during interactions with guests, resulting in increased revenue for the establishment.
  • Developed strong relationships with high-profile clients for increased loyalty and repeat business.
  • Increased return visits from key clientele by anticipating needs, offering specialized amenities based on preferences learned during previous stays.
  • Collaborated with various departments to deliver seamless service for VIP clientele, resulting in excellent feedback and referrals.
  • Resolved escalated issues promptly and professionally, ensuring that each situation was handled with care while maintaining company standards.
  • Conducted regular evaluations of team performance, providing constructive feedback and implementing necessary improvements where needed.
  • Organized transportation logistics for high-profile guests, guaranteeing punctuality and comfort throughout their stay.
  • Facilitated seamless communication between VIP clients and various departments within the company, ensuring all needs were addressed promptly and efficiently.
  • Streamlined operational procedures to optimize efficiency in managing VIP bookings and reservations.
  • Implemented a system to track guest preferences and feedback, allowing for continuous improvement of our VIP management program.
  • Coordinated closely with marketing teams to develop targeted promotions aimed at attracting high-value clients.
  • Implemented effective communication strategies, fostering a positive atmosphere among team members and promoting efficient problemsolving.
  • Fostered an environment of professionalism within the team through ongoing training sessions focused on customer service excellence.
  • Maintained up-to-date knowledge of industry trends, enabling proactive adjustments to the company''s approach toward VIP services.
  • Trained new staff on VIP management techniques, enhancing overall performance levels and customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Club Hollywood

Resident DJ
06.2012 - 08.2015

Job overview

Organized events and played together with world renowned DJ-s such as the creator of Hed Kandi - Mark Doyle, Dimitri from Paris etc. Resident DJ of a once a month event Fierce Angel (by Hed Kandi), Goldfingers (by myself and an Italian DJ Kikki J). Those events fiercly built up the clubs revenue.

IndoChine Group

Club Embassador & Resident DJ
09.2010 - 05.2012

Job overview

  • Contributed to successful fundraising events such as Greenfest by providing high-quality entertainment that encouraged donations. Played music together with world renowned DJ-s such as Steve Aoki.
  • Developed a loyal fan base through consistent performance quality and dynamic setlists. Live DJ sets were played on Singaporiqn radio stations, for example during World Cup.
  • Received positive feedback from clients for professionalism, punctuality, and overall performance quality.
  • Collaborated with other DJs and musicians for memorable live performances, contributing to the venue's reputation.
  • Delivered exceptional customer service by addressing any concerns or last-minute changes promptly before or during events.
  • Curated custom playlists tailored to specific client requests for private parties or corporate events. Played music genres from chill out house (similar to Cafe del Mar) to disco- and funky house. On special events also deep house music was played.

Phuket Top Model

Model
09.2008 - 05.2012

Job overview

  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Secured repeat bookings through outstanding professionalism and versatility.
  • Promoted products and services by posing for commercials, live shows, and photo shoots. Was presented in Fashion TV 2 times.
  • Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
  • Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
  • Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
  • Showcased diverse clothing styles in runway shows, contributing to successful product launches and sales growth.
  • Worked closely with designers to represent their vision accurately, ensuring garment fit and styling met expectations.
  • Adapted to diverse modeling requirements, from runway to print, showcasing versatility.

Pärnu City Government

Lawyer
10.2022 - 04.2024

Job overview

  • Represented clients in court proceedings, hearings and arbitrations.
  • Advised clients on variety of legal matters, including city governance, construction law, labor law.
  • Drafted precise contracts that clearly outlined obligations between parties while anticipating potential areas of conflict or dispute.
  • Achieved favorable case outcomes by meticulously researching legal precedents and preparing persuasive arguments.
  • Negotiated settlements and mediated disputes between parties finding mutually beneficial solutions.
  • Managed around 15 claims worth over $2,5 000 000.

Tallinn City Government

Lawyer
06.2021 - 04.2022

Job overview

  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Analyzed and applied legal principles and performed legal research to support litigation strategy.
  • Advised the client on variety of legal matters, including labour law, city planning and construction law.
  • Used knowledge of legal precedents to analyze probable outcome of cases.
  • Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
  • Mentored junior associates on effective legal writing techniques and courtroom presentation skills, fostering professional growth within the firm.

Rapla Municipality Government

Lawyer
10.2020 - 06.2021

Job overview

  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Analyzed and applied legal principles and performed legal research to support litigation strategy.
  • Represented the client in court proceedings, hearings and arbitrations.
  • Advised the client on variety of legal matters, including city governance, construction law, labor law.
  • Used knowledge of legal precedents to analyze probable outcome of cases.
  • Negotiated favorable settlements for the client, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
  • Achieved favorable case outcomes by meticulously researching legal precedents and preparing persuasive arguments.
  • Researched and wrote contracts, agreements and proposals.
  • Created and finalized contracts and other legal documents for the client.
  • Analyzed legal documents and identified pertinent issues.
  • Developed strategies for court proceedings and negotiations.
  • Negotiated settlements with opposing counsel.

Rent Service OÜ

Lawyer
09.2018 - 09.2020

Job overview

  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Analyzed and applied legal principles and performed legal research to support litigation strategy.
  • Represented clients in court proceedings, hearings and arbitrations.
  • Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
  • Built lasting relationships with clients by demonstrating integrity, dedication, and a genuine commitment to their success.
  • Used knowledge of legal precedents to analyze probable outcome of cases.
  • Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
  • Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
  • Delivered exceptional client service through attentive listening, empathetic understanding, and creative problem-solving to address individual needs.

Club EGO

Resident DJ
11.2017 - 09.2018

Job overview

  • Promoted events through social media channels, resulting in increased attendance at gigs.
  • Kept energy levels high throughout performances with smooth transitions between songs and engaging stage presence.
  • Worked once a month, Fridays and Saturdays. Until 7 in the morning as Latvians really love to party!

Club Prive & Varblane (the Latter Is a Daytime Lounge to the Club)

Club Embassador and Resident DJ
09.2015 - 09.2017

Job overview

  • Had my own name based “Triin Lounge”. Organized various high wnd brands fashion shows during DJ sets, was one of the models. Kept energy levels high throughout performances with smooth transitions between songs and engaging stage presence.
  • Played music together with various Hed Kandi DJ-s such as Sandy Rivera (UK), Ministry of Sound DJ-s such as Pierre Ravan (Dubai).
  • Contributed to successful fundraising events, for example Estonian Breast Cancer association by providing high-quality entertainment that encouraged donations, was the main model on the TV and print media.
  • Delivered exceptional customer service by addressing any concerns or last-minute changes promptly before or during events.
  • Increased event bookings by building strong relationships with club owners and promoters.
  • Collaborated with other DJs and musicians for memorable live performances, contributing to the venue''s reputation. Loved playing together with other musicians such as sax players, singers, drummers.
  • Managed sound equipment setup and breakdown efficiently, maintaining optimal audio quality during performances.
  • Stayed current with industry trends and new music releases, keeping sets fresh and appealing to listeners.
  • Promoted events through social media channels, resulting in increased attendance at gigs.
  • Established a distinctive brand identity both online and offline that differentiated services from competitors. Club Prive was the nr 1 hugh end VIP club at the time.

Club Lime

Resident DJ
08.2008 - 09.2010

Job overview

  • Delivered exceptional customer service by addressing any concerns or last-minute changes promptly before or during events.
  • Demonstrated flexibility in accommodating various time slots or scheduling conflicts as needed during booking negotiations.
  • Maintained an organized digital music library for seamless song selection during live sets.
  • Contributed to successful fundraising events by providing high-quality entertainment that encouraged donations.
  • Increased event bookings by building strong relationships with club owners and promoters.
  • Developed a loyal fan base through consistent performance quality and dynamic setlists.

Royal Phuket Marina

Assistant Marketing Manager
10.2008 - 06.2010

Job overview

  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
  • Enhanced customer engagement with targeted social media efforts and email marketing strategies.
  • Completed projects on-time and under-budget by collaborating with sales, technical and customer relations departments.
  • Successfully managed multiple vendor relationships including agency partners, freelance designers, and technology providers ensuring timely delivery of assets necessary for marketing initiatives.
  • Established strong relationships with key industry influencers, securing valuable partnerships for co-marketing opportunities.
  • Analyzed market trends and competitor activities to inform marketing decisions and capitalize on opportunities.
  • Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Coordinated with sales representatives during customer interactions, driving sales and partnerships to increase revenue.
  • Coordinated successful trade shows, conferences, and events that showcased the company''s products and services to potential clients.
  • Conducted thorough market research to identify target audience segments, tailor messaging, and optimize campaigns accordingly.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Spearheaded innovative marketing initiatives that led to increased market share and brand recognition.
  • Transformed corporate website and social media platforms to better engage customers and promote sales.
  • Grew new business connections by strategically networking with industry experts.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

Education

University of Tartu
Estonia

Master Of Laws from International Law And Human Rights
05.2021

University Overview

Tallinn University
Estonia

Bachelor Of Law from Law
05.2019

University Overview

Skills

  • Customer Relations, a ‘people’s person’
  • VIP customer related organizational skills
  • Creating a friendly and positive professional atmosphere
  • Anticipating client’s needs and fulfilling them in timely manner
  • Event planning
  • Cross-cultural communication
  • Legal Analysis, Legal Drafting, Mediation
  • Analytical Reasoning
  • Oral advocacy
  • Document Preparation
  • Contract Review and Negotiation
  • Legal writing
  • Attention to Detail
  • Teamwork and Collaboration
  • Settlement Negotiation
  • Efficient researcher
  • Building Trust and Relationships
  • Creative and Critical Thinking
  • Courtroom Procedures
  • Legal Brief Preparation
  • Filling Appeals
  • Decision-Making

Timeline

Lawyer
Pärnu City Government
10.2022 - 04.2024
Lawyer
Tallinn City Government
06.2021 - 04.2022
Lawyer
Rapla Municipality Government
10.2020 - 06.2021
Lawyer
Rent Service OÜ
09.2018 - 09.2020
Resident DJ
Club EGO
11.2017 - 09.2018
Club Embassador and Resident DJ
Club Prive & Varblane (the Latter Is a Daytime Lounge to the Club)
09.2015 - 09.2017
VIP Manager & Customer Relations
Club Hollywood
07.2012 - 08.2015
Resident DJ
Club Hollywood
06.2012 - 08.2015
Club Embassador & Resident DJ
IndoChine Group
09.2010 - 05.2012
Assistant Marketing Manager
Royal Phuket Marina
10.2008 - 06.2010
Model
Phuket Top Model
09.2008 - 05.2012
Resident DJ
Club Lime
08.2008 - 09.2010
University of Tartu
Master Of Laws from International Law And Human Rights
Tallinn University
Bachelor Of Law from Law
Katariina Triin Treffner