Kateryna Kanajeva
Tallinn
Summary
Creative professional with experience in design, coaching, and customer experience management. Skilled in client communication, problem-solving, visual storytelling, and training.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
HCLTech
Tallinn
12.2023 - 03.2025
- Created and maintained FAQ pages to support customers service agents in their work
- Provided customer support via chat and email, ensuring a high level of service
- Conducted training sessions for colleagues to improve team performance
Customer Support Consultant
Monese
Tallinn
12.2022 - 12.2023
- Achieving and constantly improving KPIs
- Resolving 20+ users' inquiries via email and live chat per day
- Testing the product and the platform as a customer to provide the best experience and support
Customer Support Specialist - Partner support
MAJOREL
06.2021 - 12.2022
- Providing superior customer service to partners of the platform
- Achieved 97% average customer satisfaction rating identifying and addressing various issues daily
- Resolved 100+ weekly partner's inquiries via phone and email, consistently exceeding targets
- Additional task as a trainer for new employees on technical aspects of the platform and representing communication style
Event Leader, Art Coach
FLASHART.EE
02.2019 - 02.2021
- Led open and corporate art events as an art coach
- Was guiding and assisting guests through the whole process
- More than 55 successfully provided open & corporate art events in English and Russian
- Participated in the TEDX LASNAMÄE conference and created an illustration for the billboard 1x1,5 meters
UI/UX Designer (Internship)
EYT LTD
06.2019 - 10.2019
- Redesigned app and web pages for the PocketHelper.ee, EYT.ee
- Worked on UI concept design and prototypes using Figma
- Created unique illustrations for web and app pages using Adobe Illustrator
Education
Specialist - Painting, Art Teacher
KHARKIV NATIONAL COLLEGE OF ARTS
01.2014
Skills
- Communication & Emotional Intelligence
- Problem-Solving
- Collaboration & Networking
- Technology Literacy
- Coaching
- Events Coordination
- Design & Adobe Creative Suite
- Analytical Thinking
Personal Information
Age: 30
Languages
Russian
First Language
English
Advanced (C1)
C1
Ukrainian
Advanced (C1)
C1
Estonian
Intermediate (B1)
B1
Timeline
Customer Service Representative
HCLTech
12.2023 - 03.2025
Customer Support Consultant
Monese
12.2022 - 12.2023
Customer Support Specialist - Partner support
MAJOREL
06.2021 - 12.2022
UI/UX Designer (Internship)
EYT LTD
06.2019 - 10.2019
Event Leader, Art Coach
FLASHART.EE
02.2019 - 02.2021
Specialist - Painting, Art Teacher
KHARKIV NATIONAL COLLEGE OF ARTS
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