Creative professional with experience in design, coaching, and customer experience management. Skilled in client communication, problem-solving, visual storytelling, and training.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
HCLTech
Tallinn
12.2023 - 03.2025
Created and maintained FAQ pages to support customers service agents in their work
Provided customer support via chat and email, ensuring a high level of service
Conducted training sessions for colleagues to improve team performance
Customer Support Consultant
Monese
Tallinn
12.2022 - 12.2023
Achieving and constantly improving KPIs
Resolving 20+ users' inquiries via email and live chat per day
Testing the product and the platform as a customer to provide the best experience and support
Customer Support Specialist - Partner support
MAJOREL
06.2021 - 12.2022
Providing superior customer service to partners of the platform
Achieved 97% average customer satisfaction rating identifying and addressing various issues daily
Resolved 100+ weekly partner's inquiries via phone and email, consistently exceeding targets
Additional task as a trainer for new employees on technical aspects of the platform and representing communication style
Event Leader, Art Coach
FLASHART.EE
02.2019 - 02.2021
Led open and corporate art events as an art coach
Was guiding and assisting guests through the whole process
More than 55 successfully provided open & corporate art events in English and Russian
Participated in the TEDX LASNAMÄE conference and created an illustration for the billboard 1x1,5 meters
UI/UX Designer (Internship)
EYT LTD
06.2019 - 10.2019
Redesigned app and web pages for the PocketHelper.ee, EYT.ee
Worked on UI concept design and prototypes using Figma
Created unique illustrations for web and app pages using Adobe Illustrator
Student Athlete Advisory Committee Representative at Morgan State UniversityStudent Athlete Advisory Committee Representative at Morgan State University