Katrin Lood
Tartumaa
Summary
Results-driven professional with 17 years of experience in the global manufacturing industry with revenue of 175-200 MEUR. Successfully managed customer accounts exceeding 10 MEUR in annual sales and increased profitability from 1% to 8% EBIT. Passionate about building strong client relationships and aligning solutions with customer needs.
Overview
17
17
years of professional experience
Work History
Account Manager
Enics Eesti AS/GPV Estonia
01.2022 - 01.2024
- Company: Electronics Manufacturing Services (EMS)
- Products/Services: PCBA, Box-build, NPI, After sales
- Built and maintained long-term customer relationships, strengthening client loyalty and satisfaction
- Managed sales, EBIT and price negotiations
- Defined and negotiated commercial terms and conditions (contracts, agreements, pricing)
- Developed strategies to increase revenue from existing accounts
- Ensured cost competitiveness in a dynamic market environment
- Collaborated with cross-functional teams to improve communication and service delivery
Project Manager
Enics Eesti AS
01.2015 - 01.2022
- Developed and delivered project plans, defining scope, resources and milestones
- Ensured customer satisfaction by proactively addressing client concerns and meeting expectations
- Introduced and quoted tailored services to support customer needs
- Responsible for project sales, budget and profitability
- Successfully managed multiple projects and coordinated cross-functional teams to resolve issues and mitigate risks
- Mentored junior project managers, supporting their professional growth
Tactical Buyer
Enics Eesti AS
01.2014 - 01.2015
- Worked with internal departments to identify purchasing requirements for new projects
- Managed inventory levels, ensuring optimal stock availability for production
- Analyzed market trends to identify cost-saving opportunities and support performance improvements
- Developed strategic sourcing to improve products quality
- Researched and onboarded new suppliers and vendors
- Managed excess and obsolete materials
- Oversaw and maintained purchase orders and invoices
Customer Support Officer
Enics Eesti AS
01.2013 - 01.2014
- Provided customer support through effective communication and problem-solving
- Received and analyzed customer demand (forecast and purchase orders)
- Negotiated demand discrepancies internally and with customers
- Acted as the main contact between customer and production teams
- Ensured on-time deliveries and accurate invoicing
Customer Relationship Manager Assistant
Enics Eesti AS
01.2007 - 2012
- Conducted customer satisfaction surveys and analyzed feedback to improve products and services, resulting in higher overall satisfaction levels
- Supported the quotation team in preparing offers for new projects
- Analyzed annual price updates to improve bill of materials and production performance
Education
BA degree - Entrepreneurship and Financial Management
Estonian University of Life Sciences
01.2011
Gymnasium of Otepää
01-2005
Skills
- Account Management
- Business Development
- Contract Negotiations
- Customer Relationship Building
- Strategic Sourcing
- Project Leadership
Languages
Estonian
Native or Bilingual
English
Professional Working
Hobbies and Interests
Tennis, Running, Horseback riding
Timeline
Account Manager
Enics Eesti AS/GPV Estonia
01.2022 - 01.2024
Project Manager
Enics Eesti AS
01.2015 - 01.2022
Tactical Buyer
Enics Eesti AS
01.2014 - 01.2015
Customer Support Officer
Enics Eesti AS
01.2013 - 01.2014
Customer Relationship Manager Assistant
Enics Eesti AS
01.2007 - 2012
BA degree - Entrepreneurship and Financial Management
Estonian University of Life Sciences
Gymnasium of Otepää