Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Marshall

Paul

Summary

Dynamic logistics professional with a proven track record at True North Transportation, enhancing operations through effective coordination and communication. Skilled in customer service and problem-solving, I successfully optimized resource allocation, leading to improved satisfaction and retention. Dependable and adaptable, I thrive in fast-paced environments while mentoring teams to achieve their best.

Driven and organized with strong analytical and problem-solving skills. Possesses solid understanding of supply chain management principles and proficiency in using logistics software and procurement systems. Ready to optimize procurement processes and ensure seamless logistics operations. Ability to work remotely to effectively complete assigned work.

Overview

13
13
years of professional experience

Work History

Logistics

True North Transportation
06.2024 - Current
  • Supported game day operations by managing event logistics and coordinating volunteers.
  • Coordinated with logistics partners, smoothing out scheduling conflicts and reducing wait times.
  • Enhanced communication between departments, resulting in improved overall logistics operations.
  • Coordinated logistics for customer orders.
  • Coordinated logistics for unit operations, optimizing resource allocation and minimizing disruptions.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Retal Management

Walmart Corporation
06.2013 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Claims Representative

State Farm
05.2012 - 05.2013
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.

Education

Health Studies

Collin County Community College
Plano Texas

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Multitasking Abilities
  • Dependable and responsible
  • Attention to detail

Timeline

Logistics

True North Transportation
06.2024 - Current

Retal Management

Walmart Corporation
06.2013 - 05.2024

Claims Representative

State Farm
05.2012 - 05.2013

Health Studies

Collin County Community College

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Kelly Marshall