Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

KELLY NOEL KOUMETIO MBUSSU

Tallinn

Summary

Enthusiastic and dependable individual with strong communication skills and a genuine passion for helping others. Known for being a quick learner, a great team player, and maintaining a calm, positive attitude in all situations. Eager to begin a career in customer service and contribute to creating excellent customer experiences. Committed to learning and growing in a fast-paced, customer-focused environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Production Specialist

Eippa WSoperations
03.2022 - Current
  • QUALITY CONTROL: Assessing phone quality by examining and testing products by confirming that the products reach company and consumer expectation.
  • DIAGNOSTIC: Examine the overall condition of phones making sure all functionality problems are detected which is done manually and using software tools.
  • REPAIR: Fixing issues related to phone, some of these issues can be cracked screen, malfunctioning buttons and ensures the device works properly
  • GRADING: The overall appearance of the phone is considered, and different grades are allocated to it depending on the condition of the phone. The 3 main component which are looked in to are the frame, screen and back cover

Product assembly

Piar OU
02.2022 - 03.2022
  • Minimized errors by closely following established procedures for product assembly and packaging.
  • Enhanced product assembly efficiency by streamlining processes and optimizing workflow
  • Implemented a streamlined system for organizing materials, expediting product assembly times while minimizing errors.

Waitress

Vapiano
06.2019 - 05.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Kitchen Assistance

Mc Donald
04.2019 - 05.2020
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the rental process.
  • Adapted quickly to new recipes, techniques, and equipment changes within the kitchen environment.
  • Proactively anticipated guest needs, offering assistance before being asked and improving overall satisfaction rates.

Customer service

Neva travel
03.2017 - 11.2018
  • Handling client's complaints physically by mail and through mobile communication.
  • Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
  • Streamlined booking processes for improved efficiency and reduced wait times for clients.

Education

Bachelor of Science - Creativity And Business Innovation

Estonia University of Applied Sciences
Tallinn
01.2022

Higher National Diploma - Journalism

Siantou University
Yaounde
01.2015

High School Diploma - undefined

Cameroon College of Art Acts Sciences
Kumba
01.2013

Skills

  • Proficient in English, French, Russia Language
  • Microsoft Office Suite Proficiency

Certification

  • Work Place Safety and Health
  • Yellow belt

References

Available on Request

Timeline

Senior Production Specialist

Eippa WSoperations
03.2022 - Current

Product assembly

Piar OU
02.2022 - 03.2022

Waitress

Vapiano
06.2019 - 05.2020

Kitchen Assistance

Mc Donald
04.2019 - 05.2020

Customer service

Neva travel
03.2017 - 11.2018

Bachelor of Science - Creativity And Business Innovation

Estonia University of Applied Sciences

Higher National Diploma - Journalism

Siantou University

High School Diploma - undefined

Cameroon College of Art Acts Sciences

Similar Profiles

CREATE PROFILE
KELLY NOEL KOUMETIO MBUSSU