Yiah Wayeh Menu
Tallinn
Summary
Dynamic professional with extensive expertise as C2B & Warranty Specialist at Swappie, specializing in warranty analysis and customer service excellence. Solution-focused Warranty Specialist recognized for high productivity and efficient task completion. Skilled in claim processing, customer service, and compliance monitoring. Excel in communication, problem-solving, and adaptability to ensure seamless warranty operations and client satisfaction.
Overview
8
8
years of professional experience
Work History
C2B & Warranty Specialist
Swappie
03.2023 - Current
- Organize and evaluate warranty claims made by customers using Blanco, Slack, Notion, Asana and Lackso software.
- Paying Customers online using money platforms like Adyen, Paypal and Klarna.
- Negotiate deals with customers and deciding how to compensate customers using various options.
Delivery Fulfillment Specialist
Eesti Post
10.2021 - 03.2023
- Determine shipping method, routes, and rates for individuals and businesses parcels to be shipped.
- Preparing parcels and instructions for couriers to make shipping and delivery of materials easy and efficient.
- Working with other internal departments to rectify problems, such as damages, shortages, or nonconformance to specifications of deliveries.
Production Specialist
Swappie
07.2021 - 02.2023
- Ensure availability of product in right quality and quantity for our customers.
- Responsible for shipping orders, final inspection and packaging.
- Constantly Improving methods and procedures for production.
French and English Customer Service Specialist
Camtel Buea
Buea
06.2020 - 07.2021
- Engaged with customers to facilitate smooth customer experience with company’s products through phone, email and in-app chat.
- Provide customer feedback to management, product and engineering teams for improved customer experience, products and company’s culture.
Client Services Officer
Parliamentarian Flats
Buea
08.2017 - 05.2020
- Creating and implementing marketing strategies and campaigns to promote company’s products.
- Support customers through calls and emails on post purchase enquiries and complaints to ensure satisfaction services.
Education
Tallinn Health Care College
Tallinn, Estonia07.2024
Master of Business Administration - Marketing
University Of Buea
Buea, Cameroon07.2016
Bachelor of Science (B.sc.) - Management
University Of Buea
Buea, Cameroon07.2013
Skills
- Organizational skills
- Team collaboration
- Warranty analysis
- Microsoft office
- Customer service
- Effective communication
- Problem-solving
- Relationship building
Hobbies and Interests
- Playing football
- Listening to an educative podcast
Languages
English
First Language
French
Upper Intermediate (B2)
B2
Affiliations
- Poultry farming
Timeline
C2B & Warranty Specialist
Swappie
03.2023 - Current
Delivery Fulfillment Specialist
Eesti Post
10.2021 - 03.2023
Production Specialist
Swappie
07.2021 - 02.2023
French and English Customer Service Specialist
Camtel Buea
06.2020 - 07.2021
Client Services Officer
Parliamentarian Flats
08.2017 - 05.2020
Tallinn Health Care College
Master of Business Administration - Marketing
University Of Buea
Bachelor of Science (B.sc.) - Management
University Of Buea
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